Your LED Light Fitting from LEDVANCE comes with a product warranty (“Warranty”) for quality assurance, the terms and conditions of which are set out in this document.
The Warranty applies exclusively to LED Light Fittings from LEDVANCE purchased within Australia.

The Warranty is offered to you by
LEDVANCE Pty Ltd at
Unit 3, 83 Derby St,
Silverwater NSW 2128 Australia
Phone: 1300 467 726
Email: technical.au@ledvance.com
 

2.1 Subject to Your consumer rights under the ACL, if the Product fails to operate during the Warranty Period, LEDVANCE has the option to:
– repair or replace the faulty components or parts; or
– pay for the repair or replacement of the faulty components or parts; or
– purchased.

2.2 To obtain the benefits under the Warranty, You must provide the original proof of purchase or sales receipt.

3.1 The period in which Your PRODUCT NAME fitting is covered by the Warranty is 5 years for all standard luminaires (or lifetime in hours. See specific product's technical data for more information.

3.2 All general lighting products with lithium battery holds the standard 5 years warranty on the luminaire (or lifetime in hours) and 1 year on the battery (excluding emergency range).

3.3 All Emergency products with lithium batteries (excluding general lighting) have a warranty period of 5 years on the luminaire and 3 years on the lithium battery.

4.1 Subject to Your rights under the ACL, the Warranty only applies under the following conditions:
– the product is properly installed or installed consistent with the manufacturer’s instructions or installed by a suitably trained and qualified installer; the product is used for the proper design purpose of illumination
– the product is used in normal conditions, where the limits of temperature values, switching cycles and voltage values are not exceeded (please refer to Product Data Sheet)
– the product is not subject to unauthorised modification, alteration or repair
– the product failure was caused by material, design or production faults

4.2 The Warranty DOES NOT COVER:
– damage that is only cosmetic in nature where the functional properties of the product is not affected
– damage that is attributable to misuse, negligence, abuse or accidental damage
– damage that is caused by exposure to moisture and/or chemicals such as bleach or cleaning solutions
– damage that is caused by civil disturbances, theft, fire or acts of nature, including but not limited to floods and lightning
– damage that is caused by the use of an accessory component or equipment that is not supplied by the LEDVANCE Group

5.1 To make a claim under the Warranty, customers can take the following actions:

Telephone LEDVANCE on 1300 467 726
Email LEDVANCE on claims.au@ledvance.com

Send the faulty product along with proof of purchase (such as a receipt of purchase) to the address provided by our sales team. (Returns sent to our head office will not be accepted and returned to sender)
Upon receipt of the faulty product and proof of purchase, LEDVANCE will assess the faulty product and the claim. If LEDVANCE accepts the claim as valid, LEDVANCE will provide an equivalent replacement product or provide a refund of the amount stated in the proof of purchase. If LEDVANCE determines the claim to be invalid, LEDVANCE will provide you with an explanation, and if requested, the faulty product will be returned.

6.1 It is your responsibility to cover any expense associated with the claim, including:
– freight charges or postage of the faulty product to LEDVANCE;
– the cost of labour or equipment required for the removal or replacement of the faulty product; and
– any other costs associated with or arising out of the repair or replacement.

6.2 Subject to your rights under the ACL, LEDVANCE is not responsible for any compensation of damages or loss of profits that are not covered under this Warranty.