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FAQ for SMART+

Zigbee Products

SMART+ Zigbee Products

1. GENERAL SMART+ ZIGBEE INFORMATION

Zigbee is a standard for wireless data transfer that works on the 2,4 GHz frequency. It supports mesh networking with many-to-many network communication and is mainly used for smart home applications. Zigbee’s many-to-many network topology enables large-scale communication networks in which connected Zigbee products repeat the Zigbee signal and therefore extend the network reach. With a compatible smart home system that has a built-in Zigbee gateway, you will be able to control your Zigbee products with your smartphone or tablet. Currently there are several different versions of Zigbee on the market, with Zigbee Light Link and Zigbee Home Automation representing the two older versions and Zigbee 3.0 being the newest version of the Zigbee standard.

Zigbee Light Link was originally developed as a profile specifically for light control and was therefore distinguished by its field of use from its Zigbee twin Zigbee Home Automation. Zigbee 3.0 is the newest Zigbee version which is a consolidation of Zigbee Light Link and Zigbee Home Automation. Zigbee 3.0 enables interoperability of devices with different Zigbee versions and a higher security level. This higher security level is ensured by a QR code printed on every SMART+ Zigbee 3.0 product. This QR code can be used for secured pairing with compatible systems that support this Zigbee 3.0 feature. Our SMART+ Zigbee portfolio was historically based on Zigbee Light Link and is now transformed into Zigbee 3.0. All our SMART+ Zigbee 3.0 products are of course backwards compatible to all previous Zigbee versions.

LEDVANCE offers a broad range of SMART+ Zigbee products. These SMART+ Zigbee products can in general be used with compatible smart home systems that are based on the Zigbee standard. However, we recommend using the SMART+ Zigbee products in combination with one of our official partner systems. For our official partner smart home systems see the SMART+ website or the FAQ section 2 (SMART+ and Partners). The SMART+ Zigbee portfolio can easily be recognized by the official Zigbee logo on every SMART+ Zigbee product packaging.

1.3.1. HOW CAN I FIND OUT IF MY SMART+ ZIGBEE PRODUCT IS USING ZIGBEE 3.0 OR ZIGBEE LIGHT LINK, EVEN IF I LOST THE PACKAGING?

SMART+ Zigbee 3.0 products are distinguishable from SMART+ Zigbee Light Link products by the QR code on the products itself. If your SMART+ Zigbee product has a QR-code printed on, then it is a Zigbee 3.0 product.

To minimize confusion, please be aware that our SMART+ Bluetooth products, which are not compatible with Zigbee or SMART+ Zigbee products due to the use of different technologies, also have a QR code on them. These SMART+ Bluetooth products can be distinguished from SMART+ Zigbee products by the packaging (Bluetooth label or by the imprint “Works with Apple HomeKit”) and by the additional Bluetooth identification number (eight-digit numeric code) printed on the product.

1.3.2. CAN I UPDATE THE FIRMWARE OF MY SMART+ ZIGBEE PRODUCTS FROM ZIGBEE LIGHT LINK TO ZIGBEE 3.0?

No, it is not possible to update SMART+ Zigbee products from Zigbee Light Link to Zigbee 3.0 or vice versa. This is because different hardware had to be used for the two Zigbee versions, which contributes to an increased security level with the latest Zigbee version Zigbee 3.0. Nevertheless, our SMART+ Zigbee 3.0 products are fully backwards compatible to all previous Zigbee standards.

1.3.3. CAN I CONTROL MY SMART+ ZIGBEE PRODUCTS DIRECTLY AND SOLELY WITH MY SMARTPHONE?

No, beside your smartphone you will need a compatible control unit which is able to communicate on the Zigbee standard to control your SMART+ Zigbee products. This might be a compatible, Zigbee enabled smart home system or a compatible voice assistant with a built-in Zigbee hub. You will have the best user experience by controlling our SMART+ Zigbee products with one of our official partner systems. For more information on our partner smart home systems see the SMART+ website or the FAQ section 2 (SMART+ and Partners).

2. SMART+ Zigbee Lamps

2.1.1. WHAT DO I NEED TO GET STARTED WITH SMART+ ZIGBEE LAMPS?

You need a smart home system that is compatible with Zigbee Light Link or Zigbee 3.0. These smart home systems usually require a smart home control unit (often called gateway, bridge or hub), an internet connection for installation purposes and a compatible Android or iOS device with the respective smart home app. For our partner smart home systems see the SMART+ website or the FAQ section 2 (SMART+ and Partners).

2.1.2. DO SMART+ ZIGBEE LAMPS HAVE TO BE ASSEMBLED?

All of our SMART+ Zigbee lamps are plug & play and don’t need to be assembled.

2.2.1. HOW CAN SMART+ ZIGBEE LAMPS BE UPDATED?

SMART+ Zigbee lamps can be updated using free-of-charge firmware updates in order, for example, to improve usability or add new functions or features. To install new firmware, your SMART+ Zigbee lamps need to be connected to a partner smart home system that is authorized to install our firmware. For firmware updates currently authorized systems are OSRAM LIGHTIFY, Samsung SmartThings, Schwaiger Home4You and the Qivicon/Telekom Magenta SmartHome system. Please refer to the FAQ section 2 (SMART+ and Partners) to see if the smart home system you are using is one of our partner systems and supports firmware updates or not.

2.2.2. CAN I ALSO CONTROL SMART+ ZIGBEE LAMPS WITHOUT A SMARTPHONE OR TABLET AND A SMART HOME SYSTEM?

Yes. SMART+ Zigbee lamps can also be controlled directly with the SMART+ Switch or Switch Mini which support Touchlink. For how to use Touchlink, see question 5.2.2. (HOW CAN I USE THE SMART+ ZIGBEE SWITCH TO CONTROL OTHER SMART+ ZIGBEE PRODUCTS WITHOUT THE USE OF A SMART HOME SYSTEM (VIA TOUCHLINK)).

2.2.3. HOW CAN SMART+ ZIGBEE LAMPS BE CONNECTED TO A COMPATIBLE SYSTEM?

The SMART+ Zigbee lamps must be in pairing mode to connect them to a compatible system. The easiest way to set SMART+ Zigbee lamps into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee lamp for the first time it is automatically in the pairing mode. For detailed information on how to pair them with the different systems please refer to the respective manufacturer support or see the FAQ section 2 (SMART+ and Partners).

2.2.4. CAN I OPERATE SMART+ ZIGBEE LAMPS USING THE TRADITIONAL LIGHT SWITCH?

Yes. You can use your traditional light switch to turn your SMART+ Zigbee lamps on and off. By pressing the light switch (power supply), the plugged-in SMART+ Zigbee lamps turn on in the default setting. For further information regarding the default settings see question 2.3.1 (WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LAMPS?).

2.2.5. CAN I DIM SMART+ ZIGBEE LAMPS WITH A CONVENTIONAL DIMMER?

No. It is not possible to dim our SMART+ Zigbee lamps with a conventional dimmer. Of course, you can dim SMART+ Zigbee lamps with your compatible Zigbee smart home system or our SMART+ Zigbee Switches.

2.3.1. WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LAMPS?

The default setting of your SMART+ Zigbee lamps depends on their Zigbee version:

a) SMART+ Zigbee Light Link lamps:
For Zigbee Light Link lamps the default factory setting is switched on at 100% brightness with warm-white light. Depending on your smart home system the default setting can be changed in the options.

b) SMART+ Zigbee 3.0 lamps:
For Zigbee 3.0 lamps the default setting will be determined by the last used setting. This last used setting is stored after 30 seconds and includes the color or the color temperature and the brightness of the lamp.

For information about how you identify the Zigbee version of your SMART+ Zigbee Product, see section 1.3.1. (HOW CAN I FIND OUT IF MY SMART+ ZIGBEE PRODUCT IS USING ZIGBEE 3.0 OR ZIGBEE LIGHT LINK, EVEN IF I LOST THE PACKAGING?).

2.3.2. WHICH SMART+ ZIGBEE LAMPS ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the SMART+ Zigbee products here .

2.3.3. HOW DO MY SMART+ ZIGBEE LAMPS RESPOND IN THE EVENT OF A POWER FAILURE?

As soon as power is restored, the plugged-in SMART+ Zigbee lamps switch to the default setting. For further information regarding the default settings see question 2.3.1. (WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LAMPS?).

2.3.4. WHAT IS THE WIRELESS RANGE OF SMART+ ZIGBEE LAMPS?

Our SMART+ Zigbee lamps use the wireless standard Zigbee, which has a similar wireless frequency to WiFi. This means that radio waves can penetrate walls to a certain extent. Depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. Moreover, the signal cannot penetrate surfaces that are made of electrically conductive materials.

As long as the Zigbee signal is not impaired, it can reach a range of up to 30 meters between two SMART+ Zigbee products. In addition, the Zigbee signal is repeated by every SMART+ Zigbee product that is connected to the power grid and in the same network.

2.3.5. HOW CAN SMART+ ZIGBEE LAMPS BE RESET?

Individual SMART+ Zigbee lamps can be reset to factory setting (delivery status) and reconfigured without the entire smart home system having to be reinstalled. Just delete the lamp in your smart home system or manually reset it by:

a) Resetting SMART+ Zigbee Light Link lamps:
To reset a SMART+ Zigbee Light Link lamp to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. Then switch on again and wait until the lamp flashes once briefly as confirmation. The SMART+ Zigbee lamp can now be added to a smart home system again.

b) Resetting SMART+ Zigbee 3.0 RGBW lamps:
To reset a SMART+ Zigbee 3.0 RGBW lamp to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the lamp flashes blue, green and red as confirmation and can now be added to a smart home system again.

c) Resetting SMART+ Zigbee 3.0 Tunable White lamps:
To reset a SMART+ Zigbee 3.0 Tunable White lamp to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the lamp flashes two times cold white and warm white as confirmation and can now be added to a smart home system again.

d) Resetting SMART+ Zigbee 3.0 Dimmable lamps:
To reset a SMART+ Zigbee 3.0 Dimmable lamp to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the lamp dims three times up and down as confirmation and can now be added to a smart home system again.

2.4.1. WHAT CAN I DO IF A SMART+ ZIGBEE LAMP IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link .

a) Checking the power supply:
Please make sure that the SMART+ Zigbee lamp in question has a working power supply and is switched on. The lamp can only receive commands when the electricity/light switch is turned on.

b) Restarting:
Please disconnect the SMART+ Zigbee lamp in question from its power supply for 30 seconds. After the SMART+ Zigbee lamp is reconnected to the power supply, it may take up to three minutes till the connection between your system and the SMART+ Zigbee lamp is re-established. If the SMART+ Zigbee lamp is still not connected please restart your smart home system, the app of your smart home system and your smartphone or tablet.

c) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:

- Reduce the distance between the SMART+ Zigbee product, the smartphone or tablet where the app of the smart home system is installed and the control unit or the next Zigbee network member of your smart home system.

- Turn off devices that produce additional traffic on the 2.4-GHz-frequency in close proximity to the SMART+ Zigbee products and the smart home system.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Zigbee signal. Please try to remove them. Obstacles like walls may also impair the range.

d) Checking Internet and WiFi connections:
When using a smart home system, please make sure it has a working connection to the home network/WiFi router as well as to the Internet. To do this, you must open the smart home app, make sure that the smartphone or other compatible device you are using is connected to the same WiFi home network as the smart home system. If this is not the case, please restart the WiFi router and unplug the smart home system from the socket for at least ten seconds and then plug it back in again.

e) Re-add to system:
It can sometimes help to reset the SMART+ Zigbee lamp in question and then reintegrate it in the smart home system.

Please try first to disconnect the SMART+ Zigbee lamp from the smart home system using the respective app. If that didn’t work, you can also reset SMART+ products without using the App, see question 2.3.5. (HOW CAN SMART+ ZIGBEE LAMPS BE RESET?).

You can then integrate the SMART+ Zigbee lamp into the smart home system again.

f) E-mail support:
If your SMART+ Zigbee lamp is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

2.4.2. WHAT CAN I DO IF MY SMART+ ZIGBEE LAMP IS NOT SHOWING THE COLOR CONFIGURATION THAT I SELECTED IN MY SMART HOME APP?

First check if your SMART+ Zigbee lamp is able to show the color you selected. Products labelled “Multicolor” can show RGBW colors, products labelled “Tunable White” can show different types of white color and products labelled as dimmable can only dim the brightness up and down. If that didn’t solve your problem, please have a look at section 2.4.1. (WHAT CAN I DO IF A SMART+ ZIGBEE LAMP IS NOT WORKING?).

2.4.3. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the FAQ section 2 (SMART+ and Partners). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

3. SMART+ Zigbee Luminaires

3.1.1. WHAT DO I NEED TO GET STARTED WITH SMART+ ZIGBEE LUMINAIRES?

You need a smart home system that is compatible with Zigbee Light Link or Zigbee 3.0. These smart home systems usually require a smart home control unit (often called gateway, bridge or hub), an internet connection for installation purposes and a compatible Android or iOS device with the respective smart home app. For our partner smart home systems see the SMART+ website or the FAQ section 2 (SMART+ and Partners).

3.1.2. DO SMART+ ZIGBEE LUMINAIRES HAVE TO BE ASSEMBLED?

Most of our SMART+ Zigbee luminaires are plug & play and don’t need to be assembled. However, the SMART+ Zigbee Luminaires that must be assembled come with all necessary parts for assembling including power supplies, mounting gear or extension cables. For detailed information see the enclosed mounting instructions. If your SMART+ Zigbee Luminaire is not working properly after assembly, see question 3.4.1. (WHAT CAN I DO IF A SMART+ ZIGBEE LUMINAIRE IS NOT WORKING?).

3.2.1. HOW CAN SMART+ ZIGBEE LUMINAIRES BE UPDATED?

SMART+ Zigbee luminaires can be updated using free-of-charge firmware updates in order, for example, to improve usability or add new functions or features. To install new firmware, your SMART+ Zigbee luminaires need to be connected to a partner smart home system that is authorized to install our firmware. For firmware updates currently authorized systems are OSRAM LIGHTIFY, Samsung SmartThings, Schwaiger Home4You and the Qivicon/Telekom Magenta SmartHome system. Please refer to the FAQ section 2 (SMART+ and Partners) to see if the smart home system you are using is one of our partner systems and supports firmware updates or not.

3.2.2. CAN I ALSO CONTROL SMART+ ZIGBEE LUMINAIRES WITHOUT A SMARTPHONE OR TABLET AND A SMART HOME SYSTEM?

Yes. SMART+ Zigbee luminaires can also be controlled directly with the SMART+ Switch or Switch Mini which support Touchlink. For how to use Touchlink see question 5.2.2. (HOW CAN I USE THE SMART+ ZIGBEE SWITCH TO CONTROL OTHER SMART+ ZIGBEE PRODUCTS WITHOUT THE USE OF A SMART HOME SYSTEM (VIA TOUCHLINK)?).

3.2.3. HOW CAN SMART+ ZIGBEE LUMINAIRES BE CONNECTED TO A COMPATIBLE SYSTEM?

The SMART+ Zigbee lamps must be in pairing mode to connect them to a compatible system. The easiest way to set SMART+ Zigbee lamps into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee luminaire for the first time it is automatically in the pairing mode. For detailed information on how to pair them with the different systems please refer to the respective manufacturer support or see the FAQ section 2 (SMART+ and Partners).

3.2.4. CAN I OPERATE SMART+ ZIGBEE LUMINAIRES USING THE TRADITIONAL LIGHT SWITCH?

Yes. You can use your traditional light switch to turn your SMART+ Zigbee luminaires on and off. By pressing the light switch (power supply), the plugged-in SMART+ Zigbee luminaires turn on in the default setting. For further information regarding the default settings see question 3.3.1 (WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LUMINAIRES?).

3.2.5. CAN I DIM SMART+ ZIGBEE LUMINAIRES USING A CONVENTIONAL DIMMER?

No. It is not possible to dim our SMART+ Zigbee luminaires with a conventional dimmer. Of course, you can dim SMART+ Zigbee luminaires with your compatible Zigbee smart home system or our SMART+ Zigbee Switches.

3.3.1. WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LUMINAIRES?

The default setting of your SMART+ Zigbee luminaires depends on the used Zigbee version:

a) SMART+ Zigbee Light Link luminaires:
For Zigbee Light Link products the default factory setting is switched on at 100% brightness with warm-white light. Depending on your smart home system the default setting can be changed in the options.

b) SMART+ Zigbee 3.0 luminaires:
For Zigbee 3.0 products the default setting will be determined by the last used setting. This last used setting is stored after 30 seconds and includes the color or the color temperature and the brightness of the luminaire.

For information about how you identify the Zigbee version of your SMART+ Zigbee Product, see question 1.3.1. (HOW CAN I FIND OUT IF MY SMART+ ZIGBEE PRODUCT IS USING ZIGBEE 3.0 OR ZIGBEE LIGHT LINK, EVEN IF I LOST THE PACKAGING?).

3.3.2. WHICH SMART+ ZIGBEE LUMINAIRES ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the SMART+ Zigbee products here.

3.3.3. IS IT POSSIBLE TO EXTEND THE SMART+ FLEX MULTICOLOR?

Yes. The SMART+ Flex Multicolor supports a total LED stripe length of 6m. You can connect up to 10 flex stripe pieces which each has a length of 60 cm. For additional information have a look at our SMART+ Flex Extension bundle that provides three additional flex stripe and connection pieces.

Please be aware that we don’t offer extensions for our SMART+ Outdoor Flex.

3.3.4. IS IT POSSIBLE TO EXTEND THE SMART+ BLUETOOTH OUTDOOR FLEX MULTICOLOR?

Please note, due to weather resistance it is not possible to extend the SMART+ Bluetooth Outdoor Flex.

3.3.5. IS IT POSSIBLE TO EXTEND THE SMART+ GARDENPOLE MULTICOLOR OR THE SMART+ GARDENPOLE MINI MULTICOLOR?

Yes. It is possible to extend the SMART+ Gardenpole Multicolor or the SMART+ Gardenpole Mini Multicolor with up to two SMART+ Gardenpole Extension sets or SMART+ Gardenpole Mini Extension sets. For the SMART+ Gardenpole Multicolor this leads to a maximum amount of 11 poles with a total set length of 23 m (incl. cables and power supply connection). For the SMART+ Gardenpole Mini Multicolor this leads to a maximum amount of 11 mini poles with a total set length of 11 m (incl. cables and power supply connection).

3.3.6. HOW DO MY SMART+ ZIGBEE LUMINAIRES RESPOND IN THE EVENT OF A POWER FAILURE?

As soon as power is restored again, the plugged-in SMART+ Zigbee luminaires switch to the default setting. For further information regarding the default settings see question 3.3.1 (WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LUMINAIRES?).

3.3.7. WHAT IS THE WIRELESS RANGE OF SMART+ ZIGBEE LUMINAIRES?

Our SMART+ Zigbee luminaires use the wireless standard Zigbee, which has a similar wireless frequency to WiFi. This means that radio waves can penetrate walls to a certain extent. Depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. Moreover, the signal cannot penetrate surfaces that are made of electrically conductive materials.

As long as the Zigbee signal is not impaired, it can reach a range of up to 30 meters between two SMART+ Zigbee products. In addition, the Zigbee signal is repeated by every SMART+ Zigbee product that is connected to the power grid and in the same network.

3.3.8. HOW CAN SMART+ ZIGBEE LUMINAIRES BE RESET?

Individual SMART+ Zigbee luminaires can be reset to factory setting (delivery status) and reconfigured without the entire smart home system having to be reinstalled. Just delete the luminaire in your smart home system or manually reset it by:

a) Resetting SMART+ Zigbee Light Link luminaires:
To reset a SMART+ Zigbee Light Link luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. Then switch on again and wait until the luminaire flashes once briefly as confirmation. The SMART+ Zigbee luminaire can now be added to a smart home system again.

b) Resetting SMART+ Zigbee 3.0 RGBW luminaires:
To reset a SMART+ Zigbee 3.0 RGBW luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes blue, green and red as confirmation and can now be added to a smart home system again.

c) Resetting SMART+ Zigbee 3.0 Tunable White luminaires:
To reset a SMART+ Zigbee 3.0 Tunable White luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes two times cold white and warm white as confirmation and can now be added to a smart home system again.

3.4.1. WHAT CAN I DO IF A SMART+ ZIGBEE LUMINAIRE IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link .

a) Check if all parts are properly mounted:
1. The following SMART+ Zigbee luminaires have a specific angle and direction in which the connector parts between the power supply and the luminaire need to be connected. The right angle and direction can be identified by the notches on both parts of the respective connection cables:

- SMART+ Outdoor Flex Multicolor

- SMART+ Gardenpole Multicolor

- SMART+ Gardenpole Multicolor Extension

- SMART+ Gardenpole Mini Multicolor

- SMART+ Gardenpole Mini Multicolor Extension

2. The following SMART+ Zigbee luminaires have specific marks on the ends of their connectable parts, which indicate the right direction of connection between two elements. Make sure that the marks between two connected parts are always matching each other:

- SMART+ Flex 3P Multicolor,

- SMART+ Flex Extension Multicolor

3. The following SMART+ Zigbee luminaires need to be wired manually for power supply. Make sure that the different wires are connected to their correct counterpart and that the wires are fully stuck in the power connection clamp. Note that the wiring of these luminaires should be done by an electrician:

- SMART+ Outdoor Lantern Multicolor

- SMART+ Outdoor Lantern Modern Wall Multicolor

- SMART+ Ceiling Tunable White

- SMART+ Tibea Ceiling

- SMART+ Tibea Pendant

- SMART+ Tibea Mini

b) Checking the power supply:
Please make sure that the SMART+ Zigbee luminaire in question has a working power supply and is switched on. The luminaire can only receive commands when the electricity/light switch is turned on.

c) Restarting:
Please disconnect the SMART+ Zigbee luminaire in question from its power supply for 30 seconds. After the SMART+ Zigbee luminaire is reconnected to the power supply, it may take up to three minutes till the connection between your system and the SMART+ Zigbee luminaire is re-established. If the luminaire is still not connected please restart your smart home system, the app of your smart home system your smartphone or tablet.

d) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:

- Reduce the distance between the SMART+ Zigbee product, the smartphone or tablet where the app of the smart home system is installed and the control unit or the next Zigbee network member of your smart home system.

- Turn off devices that produce additional traffic on the 2.4-GHz-frequency in close proximity to the SMART+ products and the smart home system.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Zigbee signal. Please try to remove them. Obstacles like walls may also impair the range.

e) Checking Internet and WiFi connections:
When using a smart home system, please make sure it has a working connection to the home network/WiFi router as well as to the Internet. To do this, you have to open the smart home app, make sure that the smartphone or other compatible device you are using is connected to the same WiFi home network as the smart home system. If this is not the case, please restart the WiFi router and unplug the smart home system from the socket for at least ten seconds and then plug it back in again.

f) Re-add to system:
It can help to reset the SMART+ Zigbee luminaire in question and then reintegrate it in the smart home system.

Please try first to disconnect the SMART+ Zigbee luminaire from the smart home system using the respective app. If that didn’t work, you can also reset SMART+ products without using the App, see question 3.3.8 (HOW CAN SMART+ ZIGBEE LUMINAIRES BE RESET?).

You can then integrate the SMART+ Zigbee luminaire into the smart home system again.

g) E-mail support:
If your SMART+ Zigbee luminaire is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

3.4.2. WHAT CAN I DO IF MY SMART+ ZIGBEE LUMINAIRE IS NOT SHOWING THE COLOR CONFIGURATION THAT I SELECTED IN MY SMART HOME APP?

First check if your SMART+ Zigbee product is able to show the color you selected. Products labelled “Multicolor” can show RGBW colors, products labelled “Tunable White” can show different types of white color and products labelled as dimmable can only dim the brightness up and down. If your SMART+ luminaire should be able to show colors but still doesn’t show the right color, then this may be caused by a wrong assembly of the connectors between your SMART+ Zigbee luminaire and the control unit. For this please check out the question 3.4.1 (WHAT CAN I DO IF A SMART+ ZIGBEE LUMINAIRE IS NOT WORKING?).

3.4.3. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the FAQ section 2 (SMART+ and Partners). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

4. SMART+ Zigbee Plug

4.1.1. WHAT DO I NEED TO GET STARTED WITH SMART+ ZIGBEE PLUGS?

You need a smart home system that is compatible with Zigbee Light Link or Zigbee 3.0. These smart home systems usually require a smart home control unit (often called gateway, bridge or hub), an internet connection for installation purposes and a compatible Android or iOS device with the respective smart home app. For our partner smart home systems see the SMART+ website or the FAQ section 2 (SMART+ and Partners).

4.1.2. DO SMART+ ZIGBEE PLUGS HAVE TO BE ASSEMBLED?

All of our SMART+ Zigbee plugs are plug & play and don’t need to be assembled.

4.1.3. HOW CAN THE SMART+ ZIGBEE OUTDOOR PLUG BE MOUNTED?

Included in our SMART + Outdoor Plug bundle is a metallic post for ground anchoring, which can be easily attached to the lower side of the plug in pre-existing brackets.

4.2.1. HOW CAN SMART+ ZIGBEE PLUGS BE UPDATED?

SMART+ Zigbee plugs can be updated using free-of-charge firmware updates in order, for example, to improve usability or add new functions or features. To install new firmware, your SMART+ Zigbee plugs need to be connected to a partner smart home system that is authorized to install our firmware. For firmware updates currently authorized systems are OSRAM LIGHTIFY, Samsung SmartThings, Schwaiger Home4You and the Qivicon/Telekom Magenta SmartHome system. Please refer to the FAQ section 2 (SMART+ and Partners) to see if the smart home system you are using is one of our partner systems and supports firmware updates or not.

4.2.2. CAN I ALSO CONTROL SMART+ ZIGBEE PLUGS WITHOUT A SMARTPHONE OR TABLET AND A SMART HOME SYSTEM?

Yes. SMART+ Zigbee plugs can also be controlled directly with the SMART+ Switch or Switch Mini which support Touchlink. For how to use Touchlink see question 5.2.2. (HOW CAN I USE THE SMART+ ZIGBEE SWITCH TO CONTROL OTHER SMART+ ZIGBEE PRODUCTS WITHOUT THE USE OF A SMART HOME SYSTEM (VIA TOUCHLINK)).

4.2.3. HOW CAN THE SMART+ ZIGBEE PLUG BE CONNECTED TO A COMPATIBLE SYSTEM?

Our SMART+ Zigbee plug is a plug & play solution. To pair it to a compatible smart home system of your choice simply start the pairing process of your smart home system and then connect the SMART+ Zigbee plug to the power grid. In around 30 seconds it should appear in your system. If this fails, please see question 4.4.1. (WHAT CAN I DO IF A SMART+ ZIGBEE PLUG WON’T PAIR TO MY SMART HOME SYSTEM?) or 4.4.2. (WHAT CAN I DO IF A SMART+ ZIGBEE PLUG IS NOT WORKING?).

For detailed information on how to pair them with the different systems please refer to the respective manufacturer support or see the FAQ section 2 (SMART+ and Partners).

4.3.1. WHAT IS THE DEFAULT SETTING OF THE SMART+ ZIGBEE PLUGS?

For safety reasons, our SMART+ Zigbee plugs will always be turned off when connected to the power grid.

4.3.2. WHICH SMART+ ZIGBEE PLUGS ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the SMART+ Zigbee products here.

4.3.3. HOW DO MY SMART+ ZIGBEE PLUGS RESPOND IN THE EVENT OF A POWER FAILURE?

For safety reasons, our SMART+ Zigbee plugs will always be turned off when connected to the power grid. This means that as soon as the power is restored your SMART+ Zigbee plug will be off even when it was previously turned on.

4.3.4. CAN I SWITCH SMART+ ZIGBEE PLUGS MANUALLY ON AND OFF?

Yes. The SMART+ Zigbee plugs are equipped with a manual power button. The power button has a status LED which indicates the current status of the plug. For our SMART+ Plug the button is located on the front of the product and for our SMART+ Outdoor Plug the button is located directly next to the socket.

4.3.5. WHAT IS THE WIRELESS RANGE OF SMART+ ZIGBEE PLUGS?

Our SMART+ Zigbee plugs use the wireless standard Zigbee, which has a similar wireless frequency to WiFi. This means that radio waves can penetrate walls to a certain extent. Depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. Moreover, the signal cannot penetrate surfaces that are made of electrically conductive materials.

As long as the Zigbee signal is not impaired, it can reach a range of up to 30 meters between two SMART+ Zigbee products. In addition, the Zigbee signal is repeated by every SMART+ Zigbee product that is connected to the power grid and in the same network.

4.3.6. HOW CAN SMART+ ZIGBEE PLUGS BE RESET?

Individual SMART+ Zigbee plugs can be reset to factory setting (delivery status) and reconfigured without the entire smart home system having to be reinstalled. Just delete the individual plug in your smart home system. You can also manually reset a SMART+ Zigbee Plug. Press and hold the power button on the plug for at least ten seconds until you hear a clicking noise or see the status LED flashing several times.

4.4.1. WHAT CAN I DO IF A SMART+ ZIGBEE PLUG WON’T PAIR TO MY SMART HOME SYSTEM?

Our SMART+ Zigbee plug is a plug & play solution. Normally it should be possible to pair the SMART+ Zigbee plug by simply starting the pairing process of your compatible smart home system and connecting the SMART+ Zigbee plug to the power grid.

If this didn’t work, follow these steps:

1. Start the pairing process of your smart home system. Your system should open a pairing window in which Zigbee devices are able to pair.
2. Connect the SMART+ Zigbee plug to the power grid.
3. Press and hold the power button on the plug for at least ten seconds until you hear a clicking noise or see the status LED flashing several times.
4. In around 30 seconds the SMART+ Zigbee plug should appear in your system.

4.4.2. WHAT CAN I DO IF A SMART+ ZIGBEE PLUG IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link . Our support team will be pleased to provide further assistance:

a) Checking the power supply:
Please make sure that the SMART+ Zigbee plug in question has a working power supply. The plug can only receive commands when the electricity is turned on.

b) Restarting:

Please disconnect the SMART+ Zigbee plug in question from its power supply for 30 seconds. After the SMART+ Zigbee plug is reconnected to the power supply, it may take up to three minutes till the connection between your system and the SMART+ Zigbee plug is re-established. If the SMART+ Zigbee lamp is still not connected please restart your smart home system, the app of your smart home system and your smartphone or tablet.

c) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:

- Reduce the distance between the SMART+ Zigbee product, the smartphone or tablet where the app of the smart home system is installed and the control unit or the next Zigbee network member of your smart home system.

- Turn off devices that produce additional traffic on the 2.4-GHz-frequency in close proximity to the SMART+ products and the smart home system.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Zigbee signal. Please try to remove them. Obstacles like walls may also impair the range.

d) Checking Internet and WiFi connections:
When using a smart home system, please make sure it has a working connection to the home network/WiFi router as well as to the Internet. To do this, you have to open the smart home app, make sure that the smartphone or other compatible device you are using is connected to the same WiFi home network as the smart home system. If this is not the case, please restart the WiFi router and unplug the smart home system from the socket for at least ten seconds and then plug it back in again.

e) Re-add to system:
It can sometimes help to reset the SMART+ Zigbee plug in question and then reintegrate it in the smart home system.

Please try first to disconnect the SMART+ Zigbee plug from the smart home system using the respective app. If that didn’t work, you can also reset SMART+ products without using the App, see question 4.3.6. (HOW CAN SMART+ ZIGBEE PLUGS BE RESET?).

You can then integrate the SMART+ Zigbee plug into the smart home system again.

f) E-mail support:
If your SMART+ Zigbee plug is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

4.4.3. WHAT CAN I DO IF DEVICES CONNECTED TO THE SMART+ ZIGBEE PLUG DON’T SEEM TO BE TURNED OFF COMPLETELY?

For some electrical devices connected to a SMART + Zigbee plug, there may be a problem where status or other LEDs of the device appear to glow after the SMART+ Zigbee plug is turned off. In most cases, this can easily be fixed by rotating the SMART+ Zigbee plug 180 degrees before plugging it into the socket again.

4.4.4. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the FAQ section 2 (SMART+ and Partners). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

5. SMART+ Zigbee Switches

5.1.1. WHAT DO I NEED TO GET STARTED WITH SMART+ ZIGBEE SWITCHES?

Our SMART+ Zigbee Switches have the possibility to be used without any additional smart home system. Via the Touchlink function you can connect up to ten SMART+ Zigbee lamps, luminaires, or plugs to one SMART+ Zigbee Switch.

For the full functionality of our SMART+ Zigbee Switches you need an OSRAM LIGHTIFY Gateway which requires an internet connection for installation purposes and an Android or iOS device with the LIGHTIFY app.

5.1.2. DO SMART+ ZIGBEE SWITCHES HAVE TO BE ASSEMBLED?

All of our SMART+ Zigbee switches are plug & play and don’t need to be assembled.

5.1.3. IS IT POSSIBLE TO INSTALL THE SMART+ ZIGBEE SWITCH ON A WALL?

Yes. Our SMART+ Zigbee switches come with easy and flexible mounting solutions, which allow to use the switch as a remote control and/or as a wall switch:

a) Installation of the SMART+ Switch:
The SMART+ Switch bundle contains the switch itself (incl. batteries), a wall socket, a metal back plate and two options to mount the metal back plate. Start by mounting the metal back plate with the flat side against the wall. You can do this either with the enclosed double-sided adhesive pad or with two enclosed screws which must be mounted in the wall with dowels. Then you can push the wall socket with the four pins in the metal back plate. Now the SMART+ Zigbee switch can be attached on the wall socket with its magnetic backside. For further illustrations of the mounting process see the installation guide enclosed in the packaging.

b) Installation of the SMART+ Switch Mini:
The SMART+ Switch Mini can be mounted on the wall with an oval pin that has to be installed with a screw and a dowel. All necessary parts for mounting are included in the packaging. For further illustrations of the mounting process see the installation guide enclosed in the packaging.

5.2.1. HOW CAN SMART+ ZIGBEE SWITCHES BE UPDATED?

SMART+ Zigbee switches can be updated using free-of-charge firmware updates in order to improve usability or add new functions or features. To install new firmware, your SMART+ Zigbee switches need to be connected to an OSRAM LIGHTIFY system.

5.2.2. HOW CAN I USE THE SMART+ ZIGBEE SWITCH TO CONTROL OTHER SMART+ ZIGBEE PRODUCTS WITHOUT THE USE OF A SMART HOME SYSTEM (VIA TOUCHLINK)?

The SMART+ Zigbee switches have the possibility to send out Zigbee commands to a group of compatible SMART+ Zigbee products without the need of any configuration in a smart home system. To do this the SMART+ Zigbee switch needs to be paired with the SMART+ Zigbee product via a feature called Touchlink:

a) Use Touchlink with SMART+ Switch:
1. Plug in the SMART+ Zigbee product you want to connect to the SMART+ Switch and wait 20 seconds. Only one product is able to pair within one Touchlink cycle.
2. Hold the SMART+ Switch 1-5 cm away from the respective SMART+ Zigbee product.
Please be aware that some SMART+ Zigbee luminaires have a separate control unit between the power supply and the luminaire itself. For Touchlink pairing hold the SMART+ Switch within 1-5 cm distance to the control unit.
3. Press and hold the left and right lower buttons for up to 10 seconds. The status LED of the SMART+ Switch will blink blue several times. Release the buttons immediately when the status LED stops blinking and constantly shines blue.
4. The pairing was successful if the status LED blinks blue again and the corresponding SMART+ Zigbee product blinks once. When the pairing failed the status LED blinks red, if so, please start over with step 2.

b) Use Touchlink with SMART+ Switch Mini:
1. Plug in the SMART+ Zigbee product you want to connect to the SMART+ Switch Mini and wait 20 seconds. Only one product is able to pair within one Touchlink cycle.
2. Hold the SMART+ Switch Mini 1-5 cm away from the respective SMART+ Zigbee product.
Please be aware that some SMART+ Zigbee luminaires have a separate control unit between the power supply and the luminaire itself. For Touchlink pairing hold the SMART+ Switch within 1-5 cm distance to the control unit.
3. Press and hold the lower and the upper button for up to 10 seconds. The status LED of the SMART+ Switch Mini will blink blue several times. Release the buttons immediately when the status LED stops blinking and constantly shines blue.
4. The pairing was successful if the status LED blinks blue again and the corresponding SMART+ Zigbee product blinks once. When the pairing failed the status LED blinks red, if so, please start over with step 2.

5.2.3. HOW MANY PRODUCTS CAN BE CONTROLLED BY ONE SMART+ ZIGBEE SWITCH USING THE TOUCHLINK FUNCTION?

You can control up to 10 compatible SMART+ Zigbee products with one SMART+ Zigbee Switch.

5.2.4. HOW CAN SMART+ ZIGBEE SWITCHES BE CONNECTED TO A COMPATIBLE SYSTEM?

The SMART+ Zigbee switches must be in pairing mode and the pairing window of the compatible smart home system must be open to connect SMART+ Switches:

a) Setting a SMART+ Switch into pairing mode:
1. Make sure the battery of your SMART+ Switch is properly inserted. You might have to remove the battery protection strips.
2. Simultaneously press and hold the lower left and upper right button. The status LED should continuously blink blue while holding the buttons.
3. Release the buttons after 3 seconds. The status LED should give a short sequence of blue flashes and then stop blinking.
4. Within 30 seconds your SMART+ Switch should appear in your smart home system.

b) Setting a SMART+ Switch Mini into pairing mode:
1. Make sure the battery of your SMART+ Switch Mini is properly inserted. You might have to remove the battery protection strips.
2. Simultaneously press and hold the middle and upper button. The status LED should continuously blink green while holding the buttons.
3. Release the buttons after 3 seconds. The status LED should give a short sequence of green flashes and then stop blinking.
4. Within 30 seconds your SMART+ Switch Mini should appear in your smart home system.

For detailed information on how to pair them with the different systems please refer to the respective manufacturer support or see the FAQ section 2 (SMART+ and Partners).

5.3.1. WHAT IS THE DEFAULT KEY ASSIGNMENT OF SMART+ ZIGBEE SWITCHES?

a) Default key assignment of the SMART+ Switch:

- Lower left button: ‘short press’ -> turn off, ‘long press’ -> dim down

- Lower right button: ‘short press’ -> tune to warmer light, ‘long press’ -> color loop

- Upper left button: ‘short press’ -> turn on, ‘long press’ -> dim up

- Upper right button: ‘short press’ -> tune to colder light, ‘long press’ -> color loop

b) Default key assignment of the SMART+ Switch Mini:

- Upper button: ‘short press’ -> turn on, ‘long press’ -> dim up

- Middle button: ‘short press’ -> turn to 2700k warm white, ‘long press’ -> color loop

- Lower button: ‘short press’ -> turn off, ‘long press’ -> dim down

5.3.2. CAN THE DEFAULT KEY ASSIGNMENT OF SMART+ ZIGBEE SWITCHES BE CHANGED?

Yes, the default key assignment can be configured by using OSRAM LIGHTIFY system. It is possible to store up to 8 different commands in one SMART+ Switch and up to 6 different commands in one SMART+ Switch Mini. For further information regarding compatibility see the FAQ section 2 (SMART+ and Partners).

5.3.3. WHAT IS THE LIFETIME OF THE SMART+ ZIGBEE SWITCH BATTERY?

The replaceable SMART+ Zigbee switch battery has a lifetime of up to three years for standard use of approximately 25 clicks per day. The existence of other wireless networks (e.g. WiFi, etc.) and a longer distance to the controlled products can reduce the battery performance.

5.3.4. WHICH SMART+ ZIGBEE SWITCHES ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the SMART+ Zigbee products here .

5.3.5. WHAT IS THE WIRELESS RANGE OF SMART+ ZIGBEE SWITCHES?

Our SMART+ Zigbee switches use the wireless standard Zigbee, which has a similar wireless frequency to WiFi. This means that radio waves can penetrate walls to a certain extent. Depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. Moreover, the signal cannot penetrate surfaces that are made of electrically conductive materials.

As long as the Zigbee signal is not impaired, it can reach a range of up to 30 meters between two SMART+ Zigbee products. In addition, the Zigbee signal is repeated by every SMART+ Zigbee product that is connected to the power grid.

5.3.6. HOW CAN SMART+ ZIGBEE SWITCHES BE RESET?

Individual SMART+ Zigbee switches can be reset to factory setting (delivery status) and reconfigured without the entire smart home system having to be reinstalled:

a) Resetting the SMART+ Switch:

Press and hold the upper left and lower right button for up to 10 seconds. During reset, the status led flashes green slowly several times. After a successful reset, the lamp flashes green quickly for a few seconds.

b) Resetting a SMART+ Switch Mini:

Press and hold the middle and lower button for up to 10 seconds. During reset, the status led flashes green slowly several times. After a successful reset, the lamp flashes green quickly for a few seconds.

5.4.1. WHAT CAN I DO IF A SMART+ ZIGBEE SWITCH IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link . Our support team will be pleased to provide further assistance:

a) Checking the battery:
Please make sure that the switch in question has a working power supply through his battery. You can test this by starting either the reset or Touchlink process and checking if the status LED is responding.

b) Restarting:
Please take out the battery of the switch for some seconds and put it back in. The reconnection may take up to three minutes.

If the switch is still not connected please restart your smart home system, the app of your smart home system and your smartphone or tablet.

c) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:

- Reduce the distance between the SMART+ Zigbee product, the smartphone or tablet where the app of the smart home system is installed and the control unit or the next Zigbee network member of your smart home system.

- Turn off devices that produce additional traffic on the 2.4-GHz-frequency in close proximity to the SMART+ products and the smart home system.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Zigbee signal. Please try to remove them.

d) Checking Internet and WiFi connections:
When using a smart home system, please make sure it has a working connection to the home network/WiFi router as well as to the Internet. To do this, you have to open the smart home app, make sure that the smartphone or other compatible device you are using is connected to the same WiFi home network as the smart home system. If this is not the case, please restart the WiFi router and unplug the smart home system from the socket for at least ten seconds and then plug it back in again.

e) Re-add to system:
It can help to reset the SMART+ Zigbee switch in question and then reintegrate it in the smart home system.

Please try first to disconnect the SMART+ Zigbee switch from the smart home system using the respective app. If that didn’t work, you can also reset SMART+ products without using the App, see question 5.3.6. (HOW CAN SMART+ ZIGBEE SWITCHES BE RESET?).

You can then integrate the SMART+ Zigbee switch into the smart home system again.

f) E-mail support:
If a SMART+ Zigbee switch is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

5.4.2. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the FAQ section 2 (SMART+ and Partners). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

6. SMART+ Zigbee Motion Sensor

6.1.1. WHAT DO I NEED TO GET STARTED WITH SMART+ ZIGBEE MOTION SENSORS?

You need a smart home system that is compatible with our SMART+ Zigbee motion sensor. These smart home systems usually require a smart home gateway or bridge, an internet connection for installation purposes and an Android or iOS device with the respective smart home app. Our SMART+ Motion Sensor is currently compatible with:

• Amazon Echo Plus and Echo Show (2. Gen)

• OSRAM LIGHTIFY Gateway

• Qivicon/Telecom HomeBase

For more information about our partner smart home systems see the SMART+ website or the FAQ section 2 (SMART+ and Partners).

6.1.2. DO SMART+ ZIGBEE MOTION SENSORS HAVE TO BE ASSEMBLED?

All of our SMART+ Zigbee motion sensors are plug & play and don’t need to be assembled.

6.1.3. HOW CAN THE SMART+ ZIGBEE MOTION SENSOR BE INSTALLED?

The SMART+ Zigbee motion sensor offers two installation options. You can either install it with the enclosed screws or tape on flat surfaces or in between two walls that are at a 90 degree angle to each other. Note that installing the motion sensor on inclined surfaces will influence the detection field of the sensor. Further information on the installation process can be found in the installation guide enclosed in the packaging.

6.2.1. HOW CAN SMART+ ZIGBEE MOTION SENSORS BE UPDATED?

SMART+ Zigbee motion sensors can be updated using free-of-charge firmware updates in order, for example, to improve usability or add new functions or features. To install new firmware, your SMART+ Zigbee motion sensors need to be connected to one of the above mentioned partner smart home systems that is authorized to install our firmware. For firmware updates currently authorized systems are OSRAM LIGHTIFY, Samsung SmartThings and the Qivicon/Telekom Magenta SmartHome system. Please refer to the FAQ section 2 (SMART+ and Partners) to see if the smart home system you are using is one of our partner systems and supports firmware updates or not.

6.2.2. CAN I USE SMART+ ZIGBEE MOTION SENSORS WITHOUT A SMARTPHONE OR TABLET AND A SMART HOME SYSTEM?

In order to function properly the SMART+ Zigbee motion sensor needs to be configured in a compatible smart home system. Therefore, it is not possible to use SMART+ Zigbee motion sensors without a smartphone or tablet and a smart home system. For further information about compatible smart home systems please see the FAQ section 2 (SMART+ and Partners).

6.2.3. HOW CAN THE SMART+ ZIGBEE MOTION SENSOR BE CONNECTED TO A COMPATIBLE SYSTEM?

The SMART+ Zigbee motion sensor must be in pairing mode to connect it to a compatible system. The easiest way to set a SMART+ motion sensor into pairing mode is to make sure that it is reset and then simply remove and reinsert the battery. If this fails to work, please have a look at question 6.4.1 (WHAT CAN I DO IF A SMART+ ZIGBEE MOTION SENSOR WON’T PAIR TO MY SMART HOME SYSTEM?) or 6.4.2. (WHAT CAN I DO IF A SMART+ ZIGBEE MOTION SENSOR IS NOT WORKING?). For detailed information on how to pair them with the different systems please refer to the respective manufacturer support or see the FAQ section 2 (SMART+ and Partners).

6.3.1. WHICH SMART+ ZIGBEE MOTION SENSORS ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the SMART+ products here.

6.3.2. WHAT IS THE DETECTION RANGE OF THE SMART+ ZIGBEE MOTION SENSOR?

The detection range of the SMART+ Zigbee motion sensor can reach up to 4,5m. The field of detection is limited by a 100 degree detection angle which can be adjusted through the installation process.

6.3.3. HOW ARE THE SMART+ ZIGBEE MOTION SENSORS SUPPLIED WITH POWER?

The SMART+ Zigbee motion sensors are powered by batteries and do not need a connection to the power grid.

6.3.4. WHAT IS THE WIRELESS RANGE OF SMART+ ZIGBEE MOTION SENSORS?

Our SMART+ Zigbee motion sensors use the wireless standard Zigbee, which has a similar wireless frequency to WiFi. This means that radio waves can penetrate walls to a certain extent. Depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. Moreover, the signal cannot penetrate surfaces that are made of electrically conductive materials.

As long as the Zigbee signal is not impaired, it can reach a range of up to 30 meters between two SMART+ Zigbee products. In addition, the Zigbee signal is repeated by every SMART+ Zigbee product that is connected to the power grid and in the same network.

6.3.5. HOW CAN SMART+ ZIGBEE MOTION SENSORS BE RESET?

Individual SMART+ Zigbee motion sensors can be reset to factory setting (delivery status) and reconfigured without the entire smart home system having to be reinstalled. Just delete the individual Motion Sensor in your smart home system. You can also manually reset it. To manually reset a SMART+ Zigbee Motion sensor, press and hold the grey button on the sensor for at least ten seconds.

6.4.1. WHAT CAN I DO IF A SMART+ ZIGBEE MOTION SENSOR WON’T PAIR TO MY SMART HOME SYSTEM?

Our SMART+ Zigbee motion sensor is a plug & play solution. Normally it should be possible to pair the SMART+ Zigbee motion sensor by simply starting the pairing process of your smart home system and plugging the SMART+ Zigbee motion sensors battery in.

If this didn’t work, follow these steps:

1. Start the pairing process of your smart home system. Your system should open a pairing window in which Zigbee devices are able to pair.
2. Remove the battery of your SMART+ Zigbee motion sensor.
3. Press and hold the grey button for about 4 Seconds.
4. Insert the battery and release the grey button within 1 seconds. The status LED should be flashing blue several times.
5. In around 30 seconds the SMART+ Zigbee motion sensor should appear in your system.

6.4.2. WHAT CAN I DO IF A SMART+ ZIGBEE MOTION SENSOR IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link . Our support team will be pleased to provide further assistance:

a) Checking the power supply:
Please make sure that the SMART+ Zigbee motion sensor in question has a working power supply. Check that the battery is inserted correctly and still has plenty of power left. You see if the sensor has power if it blinks green when motion is detected.

b) Restarting:
Please remove the battery of your SMART+ Zigbee motion sensor. Wait for a few seconds and then put the battery back in.

c) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:

- Reduce the distance between the SMART+ Zigbee product, the smartphone or tablet where the app of the smart home system is installed and the control unit or the next Zigbee network member of your smart home system.

- Turn off devices that produce additional traffic on the 2.4-GHz-frequency in close proximity to the SMART+ products and the smart home system.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Zigbee signal. Please try to remove them.

d) Checking Internet and WiFi connections:
When using a smart home system, please make sure it has a working connection to the home network/WiFi router as well as to the Internet. To do this, you have to open the smart home app, make sure that the smartphone or other compatible device you are using is connected to the same WiFi home network as the smart home system. If this is not the case, please restart the WiFi router and your smart home system.

e) Re-add to system:
It can sometimes help to reset the SMART+ Zigbee motion sensor in question and then reintegrate it in the smart home system.

Please try first to disconnect the SMART+ Zigbee motion sensor from the smart home system using the respective app. If that didn’t work, you can also reset SMART+ products without using the App, see question 6.3.5. (HOW CAN SMART+ ZIGBEE MOTION SENSORS BE RESET?).

You can then integrate the SMART+ Zigbee motion sensor into the smart home system again.

f) E-mail support:
If a SMART+ Zigbee motion sensor is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

6.4.3. HOW CAN IT BE ENSURED THAT THE SMART+ ZIGBEE MOTION SENSOR IS WORKING PROPERLY?

A compatible smart gateway or bridge must be working and must be operational to ensure that a motion sensor in the smart system is working properly and reliably. Moreover, the ambient or room temperature must differ by at least 3°C from the body temperature of the person(s) to be detected by the sensor.

6.4.4. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the FAQ section 2 (SMART+ and Partners). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

SMART+ and Partners

1. Amazon Alexa

1.1.1. WHICH AMAZON ALEXA DEVICES ARE COMPATIBLE TO SMART+ ZIGBEE PRODUCTS?

Our SMART+ Zigbee products are directly compatible without the need of an external or separate gateway to the Amazon Echo Plus and the Amazon Echo Show (2. Gen.). For all other Amazon Alexa devices like the Amazon Echo or the Amazon Echo Dot you will need to rely on third party gateway systems like the ones our partners provide. With them you will be able to connect our SMART+ Zigbee products to Amazon Alexa via an Amazon Alexa skill. If you don’t want to rely on a third party system our SMART+ Bluetooth portfolio offers you the possibility to connect SMART+ products with Amazon Alexa products that don’t have an gateway build in (Amazon Echo, Amazon Echo Dot, …) with the use of the free LEDVANCE SMART+ app.

1.1.2. HOW CAN I PAIR SMART+ ZIGBEE PRODUCTS WITH AN AMAZON ECHO PLUS OR AMAZON ECHO SHOW (2.GEN. UPWARDS)?

The SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode. Before connecting your SMART+ Zigbee product to electricity, simply ask Alexa to discover your device. Say, “Discover my devices”, or select ‘Add Device’ in the ‘Devices’ section of the Alexa app. For further information on how to pair devices to an Amazon Alexa device please refer to the respective Amazon help & customer service website.

1.1.3. HOW CAN I PAIR SMART+ ZIGBEE PRODUCTS WITH AN AMAZON ALEXA DEVICE WITHOUT A BUILD IN ZIGBEE GATEWAY?

SMART+ Zigbee products can be paired to Amazon Alexa devices without a build in gateway, like the Amazon Echo or Amazon Echo Dot, via a third party system and their Amazon Alexa skill. To pair a SMART+ Zigbee product to a third party system please make sure that they are compatible and refer to their support page for detailed information on their pairing process. After a successful pairing to the third party system, please open the Amazon Alexa app and go to the menu item ‘Skills’. There you can find the skill of the chosen third system. Follow the on-screen instructions to complete the linking process. After that ask Alexa to discover your device. Say, “Discover my devices”, or select ‘Add Device’ in the ‘Devices’ section of the Alexa app. For further information on how to pair devices to an Amazon Alexa device please refer to the respective Amazon help & customer service website.

1.1.4. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO AN AMAZON ECHO PLUS OR AMAZON ECHO SHOW (2.GEN. UPWARDS)?

Products Compatibility Status
SMART+ Zigbee Lamps
SMART+ Zigbee Luminaires
SMART+ Zigbee Plugs
SMART+ Zigbee Switches
SMART+ Zigbee Motion Sensor

1.2.1. WHAT FEATURES OFFER SMART+ ZIGBEE PRODUCTS IN COMBINATION WITH THE AMAZON ALEXA SYSTEM?

The features offered through the Amazon Alexa system with our SMART+ Zigbee products are manifold. You can control the SMART+ Zigbee products via the app, voice commands or other controllers like our SMART+ Motion Sensors. There are many other possibilities to automate your home, for example with routines or other smart features offered through the Amazon Alexa app. For further information please refer to the Amazon websites and their help & customer service.

1.3.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?

Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

1.3.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT THE ALEXA SMART HOME SYSTEM?

More detailed information on the Alexa smart home system can be found on the respective Amazon help & customer service website.

2. OSRAM LIGHTIFY

2.1.1. WHAT DO I NEED TO GET STARTED WITH THE LIGHTIFY SYSTEM?

To use the OSRAM LIGHTIFY system, you will have to buy the OSRAM Lightify gateway. Particularly it is not possible to use the OSRAM LIGHTIFY app with our SMART+ Zigbee products without an OSRAM Lightify gateway. For further system requirements please refer to the OSRAM LIGHTIFY support page .

2.1.2. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO THE LIGHTIFY SYSTEM?

Before you start, make sure that your LIGHTIFY system is properly installed and has the latest updates. To integrate new SMART+ Zigbee products, simply press ‘+’ to the top right in the LIGHTIFY App on the ‘Devices’ screen and follow the App's instructions. It can take up to three minutes to set up the connection for SMART+ Zigbee products. For detailed information please refer to the OSRAM LIGHTIFY support page.

2.1.3. WHERE CAN I FIND THE QR CODE THAT IS NEEDED FOR THE COMMISSIONING OF THE LIGHTIFY APP?

The Lightify App requires you to scan a QR code for the commissioning of the system. This QR code can only be found on the back of an OSRAM LIGHTIFY gateway. No other QR code, especially no QR code of our SMART+ Zigbee or Bluetooth products, will enable you to use the OSRAM Lightify app.

2.1.4. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO THE OSRAM LIGHTIFY SYSTEM?

Products Compatibility Status
SMART+ Zigbee Lamps
SMART+ Zigbee Luminaires
SMART+ Zigbee Plugs
SMART+ Zigbee Switches
SMART+ Zigbee Motion Sensor

2.2.1. HOW MANY SMART+ ZIGBEE PRODUCTS CAN I ADD TO A LIGHTIFY SYSTEM?

You can connect up to 50 SMART+ Zigbee products to the LIGHTIFY system. The maximum number of SMART+ Switches per OSRAM LIGHTIFY system is limited to 15 and the maximum number of SMART+ Motion Sensors to 10.

2.2.2. HOW CAN SMART+ ZIGBEE PRODUCTS BE UPDATED USING THE LIGHTIFY APP?

SMART+ Zigbee products can be updated using free-of-charge firmware updates in order, for example, to improve usability or add new functions or features.

This is how to install a new firmware update:

Please check first that your OSRAM LIGHTIFY gateway is plugged in, connected to the Internet and is lighting green. You can obtain newly available firmware for SMART+ products free of charge using the Settings >> System Update function in the LIGHTIFY App. Please always update the LIGHTIFY Gateway first before installing firmware for your lamps and luminaires. It can take a few minutes after the update has been started. The charge bar on the system update screen of the LIGHTIFY App indicates the update status. Please do not switch off either the gateway or the SMART+ Zigbee products while the update is in progress.

2.3.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?

Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

2.3.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT THE OSRAM LIGHTIFY SYSTEM?

More detailed information on the OSRAM LIGHTIFY system can be found on the OSRAM LIGHTIFY support page.

3. Telekom Magenta SmartHome / Qivicon

3.1.1. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO THE TELEKOM MAGENTA SMARTHOME SYSTEM?

The SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode. Navigate in the Magenta SmartHome app to the pairing screen and select your SMART+ Zigbee product through the step-by-step assistant. The assistant should provide you with detailed information on how to pair your product. For further information, please refer to the Telekom Magenta SmartHome support page or the Qivicon community.

3.1.2. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO THE TELEKOM MAGENTA SMARTHOME SYSTEM?

Products Compatibility Status
SMART+ Zigbee Lamps
SMART+ Zigbee Luminaires
SMART+ Zigbee Plugs
SMART+ Zigbee Switches
SMART+ Zigbee Motion Sensor

3.2.1. HOW CAN I CONFIGURE THE BUTTONS OF THE SMART+ SWITCH?

The buttons of the SMART+ Switch don’t have a default configuration in the Telekom Magenta SmartHome system. Therefore, they need to be configured through the scenes feature of the app. Note that the scenes feature was introduced with the version 5.2 of the Magenta SmartHome app. If you use an older version of the Magenta SmartHome app, please refer to their support page or the Qivicon community.

1. Add your SMART+ Switch to the system as described in the Magenta SmartHome app.
2. Navigate to the ‘Scenes’ menu and create a new scene.
3. Select the devices you want to control with one of the four buttons of the SMART+ Switch and set them to the desired setting, that should be triggered by a press on the respective button.
4. Connect the SMART+ Switch to the scene as described in the Magenta SmartHome app and follow the instructions to select the desired button of the switch.
5. After finishing the creation of the scene, your selected button should be able to trigger the selected scene.

Please note that the long-press functionality of the SMART+ Switch, as known from the OSRAM LIGHTIFY system, is not supported by the Telekom Magenta SmartHome system. Therefore, it is only possible to store 4 different commands for the SMART+ Switch in the Magenta SmartHome app.

3.2.2. HOW CAN SMART+ ZIGBEE PRODUCTS BE UPDATED USING THE MAGENTA SMARTHOME APP?

SMART+ Zigbee products can be updated using free-of-charge firmware updates in order, for example, to improve usability or add new functions or features. If there is an update in the Magenta SmartHome app available, you will get a notification from the app. The update can be started by selecting the specific notification and following the steps provided by the app. Please do not switch off either the gateway or the SMART+ Zigbee products while the update is in progress.

3.3.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?

Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

3.3.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT THE TELEKOM MAGENTA SMARTHOME SYSTEM?

More detailed information on the Telekom Magenta SmartHome system can be found on their support page or in the Qivicon community.

4. Samsung SmartThings

4.1.1. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO THE SAMSUNG SMARTTHINGS SYSTEM?

The SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode. To pair a device please follow the instructions provided by the Samsung SmartThings app. It will be necessary to open the pairing window of the SmartThings system and connect your SMART+ Zigbee products to electricity. For detailed information, please refer to their support page.

4.1.2. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO THE SAMSUNG SMARTTHINGS SYSTEM?

Products Compatibility Status
SMART+ Zigbee Lamps
SMART+ Zigbee Luminaires
SMART+ Zigbee Plugs
SMART+ Zigbee Switches
SMART+ Zigbee Motion Sensor

4.2.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?

Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

4.2.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT THE SAMSUNG SMARTTHINGS SYSTEM?

More detailed information on the Samsung SmartThings system can be found on their support page .

5. SCHWAIGER HOME4YOU

5.1.1. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO THE SCHWAIGER HOME4YOU?

The SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode. To pair a device please follow the instructions provided by the SCHWAIGER HOME4YOU app. It will be necessary to open the pairing window of the SCHWAIGER HOME4YOU system and connect your SMART+ Zigbee products to electricity. For detailed information, please refer to their support page or their video blog.

5.1.2. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO THE SCHWAIGER HOME4YOU SYSTEM?

Products Compatibility Status
SMART+ Zigbee Lamps
SMART+ Zigbee Luminaires
SMART+ Zigbee Plugs
SMART+ Zigbee Switches
SMART+ Zigbee Motion Sensor

5.2.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?

Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

5.2.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT THE SCHWAIGER HOME4YOU SYSTEM?

More detailed information on the SCHWAIGER HOME4YOU system can be found on their support page or their video blog.

SMART+ Support

Do you have problems with one of our SMART+ products? We are happy to help you.

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