IMPORTANT INFORMATION - PRODUCT RECALL

We wish to inform you of a quality deviation identified in our LED lamp GX53. It has been brought to our attention that, in certain production batches, the plastic cover (the so-called diffuser) of the GX53 lamp may become detached with the application of low force. As the diffuser is designed to protect users from direct contact with live components, its detachment presents a potential risk of electric shock.
The following product types of the GX53 family placed on the market between June 2024 and May 2025 are affected:
EAN/Order-Number Product-Name Identifizierungs-Nummer Herstellungs-Lose
4058075433441 LED STAR GX53 40 120° 4,9W/827 230V OSRAM AC45702 FL4j, FL4E, FL4H, FL4O, FL4R
4058075433465 LED STAR GX53 40 120° 4,9W/840 230V OSRAM AC45703 FL4j, FL4E, FL4H, FL4O, FL4R
Products with other identification numbers or from other production batches are not affected.
 
The identification number and the production batch identifier can be found on each product and are also printed directly on the lamp:
Please refrain from using any GX53 lamp from the production batches listed above.
 
If a lamp has already been installed, please disconnect the power supply and check the lamp’s identification number and production batch identifier.
 
Should your lamp be affected by this recall, we kindly ask you to contact our customer service at your earliest convenience for guidance on free returns, exchanges or refunds.
 
You may choose to exchange your affected GX53 lamp for another GX53 lamp, a compatible product of at least the same value and quality, or request a refund for the purchase price of the affected GX53 lamp.
 
Please share the information about this recall with other persons, if appropriate.


For returns, exchanges or further inquiries, please do not hesitate to contact us either


By phone at: +49 (0)89 780673-100;

By email at: contact@ledvance.com; or

By mail at: 
LEDVANCE GmbH
Department CQM
Steinerne Furt 62
86167 Augsburg
 
We sincerely thank you for your understanding and support. Please be assured that customer safety and product quality are our top priorities.