Consumer

FAQ FOR SMART+

WIFI PRODUCTS

SMART+ WIFI PRODUCTS

1. GENERAL SMART+ WIFI INFORMATION

To operate LEDVANCE SMART+ WiFi products, you require the following:

1. A LEDVANCE SMART+ WiFi product, easily recognizable thanks to its gray packaging with the WIFI Symbol printed on it.

2. A WiFi router connected to the internet. The LEDVANCE SMART+ WiFi products support the 2.4 GHz band only.

3. The LEDVANCE SMART+ WiFi app, available from the Google Play Store (for Android) or the Apple App Store (for IOS). The QR code printed on the packaging takes you directly to the app in the Play Store or App Store.

4. An Android or iOS smartphone for controlling the WiFi products. Android smartphones must be running version 4.4 or later, and iOS devices version 9.0 or later.

3 connection methods are available for setting up a connection to the LEDVANCE SMART+ WiFi products: EZ mode, AP mode and QR code. The EZ and AP modes are used for lamps, luminaires and plugs. A QR code is used for floodlight cameras. In EZ mode, products are directly connected to the WiFi router, and the product can then directly exchange data via the internet. In AP mode, the product acts as the access point. In this case, data is exchanged via the smartphone. With lamps and luminaires, the mode (EZ or AP) can be identified by the frequency with which the lamp or luminaire flashes. In EZ mode, the lamp or luminaire flashes rapidly (around twice per second). In AP mode, it flashes slowly (around once every two seconds). You can switch modes by performing a reset (switching off and on again 5 times). The EZ mode is the default for lamps, luminaires and plugs. Use the AP mode if the connection can’t be established using the EZ mode.

1.3.1. LEDVANCE SMART+ WIFI LAMPS AND LUMINAIRES

A new lamp is in EZ mode when you switch it on, flashing around twice per second. To connect it up, tap “Home” in the app, and then select “All Devices” or an existing room. If the screen doesn’t list any devices yet, you can tap the “Add Device” button, or the + icon at the top right of the screen.
At the latest now a popup should appear, which lists lamps or luminaires but also sockets under "Devices to be added". After tapping the "Go to add" button, a device can be selected by tapping the + symbol to the right of it in the popup that now appears. On the popup that appears, select the router's 2.4 GHz network and enter the corresponding password, then tap the "Next" button at the bottom. After the device has been successfully added, a room can be selected on the popup that then appears, which is to be assigned to the connected device, before the "Done" button is pressed and the device can be used.

If after tapping "Add Device" or tapping the + symbol the desired device is not included in the list of devices on the popup that appears or no popup appears, you must add the desired device manually. To do this, set the lamp or luminaire to EZ mode if it has not already been set and disconnect the lamp or luminaire from the power supply. Now select the device category Lighting (WiFi). On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. Now turn on the power for the lamp or luminaire again. On the next screen, confirm that the device is flashing rapidly and tap the “Next” button. After that, the lamp or luminaire is connected, can still be assigned to a room, and is usable via the app after tapping "Done". 
If connection isn’t possible in EZ mode, you can try establishing a connection in AP mode (slow flashing). Presuming the lamp or luminaire is in EZ mode, first perform a reset to change to AP mode (switch off and on again 5 times). Now disconnect the lamp or luminaire from the power supply. Then, as already described above for EZ mode, tap “Add Device” or the + icon at the top right of the screen. Now select the device category Lighting (WiFi). On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. On the next screen, change to AP connection mode at the top right. Now turn on the power for the lamp or luminaire again.
Now confirm that the device is flashing slowly and tap the “Next” button. You are now requested to connect the smartphone to the hotspot (LDV SMART+-XXXX) provided by the lamp or luminaire. After tapping on "Go to Connect", the WLAN of the smartphone must be connected to the hotspot (LDV SMART+-XXXX) of the lamp or luminaire via the WLAN setting of the smartphone. After returning to the app, the lamp or luminaire is integrated, can still be assigned to a room and can be used via the app after tapping on "Done".

Tap one of the lamp or luminaire icons to display the device screen used to control its functions. Different functions are displayed depending on the particular model of lamp or luminaire. When the lamp or luminaire has the necessary features, you can set its brightness, tune the color temperature of the white light and control the color. There is also a timer function that switches the lamp or luminaire off automatically after a defined period of time has expired. Depending on the model of lamp or luminaire, you can also program sequences of on/off times (even just for specific weekdays) or on/off times for waking up and going to sleep, with selectable fade-in and fade-out periods. Certain lamps or luminaires have a biorhythm feature that permits you to select a different brightness level for different times of day.


1.3.2. LEDVANCE SMART+ WIFI PLUGS

A new plug is in EZ mode when you first switch it on, flashing around twice per second. To connect up the plug, tap “Home” in the app, and then select “All Devices” or an existing room. If the screen doesn’t list any devices yet, you can tap the “Add Device” button, or the + icon at the top right of the screen.
At the latest now a popup should appear, which lists sockets but also lamps and lights under " Devices to be added". After tapping the "Go to add" button, a device can be selected by tapping the + symbol to the right of it in the popup that now appears. On the popup that appears, select the router's 2.4 GHz network and enter the corresponding password, then tap the "Next" button at the bottom. After the device has been successfully added, a room can be selected on the popup that then appears, which is to be assigned to the connected device, before the "Done" button is pressed and the device can be used.
If after tapping "Add Device" or tapping the + symbol the desired device is not included in the list of devices on the popup that appears or no popup appears, you must add the desired device manually. To do this, set the socket to EZ mode if it has not already been set and disconnect the socket from the power supply (unplug it). Now select the device category Plug (WiFi). On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. Now reconnect the socket to the power (plug it in). On the next screen, confirm that the device is flashing rapidly and tap the “Next” button. After that, the socket is connected, can still be assigned to a room, and is usable via the app after tapping "Done".
If connection isn’t possible in EZ mode, you can try establishing a connection in AP mode (slow flashing). Presuming the lamp or luminaire is in EZ mode, first perform a reset to change to AP mode (press the button on the plug and hold it down for 5 seconds) and disconnect the socket from the power supply (unplug it). Then, as already described above for EZ mode, tap “Add Device” or the + icon at the top right of the screen. Now select the device category Plug (WiFi). On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. On the next screen, change to AP connection mode at the top right. Now reconnect the socket to the power (plug it in). Now confirm that the device is flashing slowly and tap the “Next” button. You are now requested to connect the smartphone to the hotspot (LDV SMART+-XXXX) provided by the plug. After tapping on "Go to Connect", the WLAN of the smartphone is to be connected with the hotspot (LDV SMART+-XXXX) of the socket via the WLAN setting of the smartphone. After returning to the app, the socket is connected, can still be assigned to a room and can be used via the app after tapping "Done".

Tap one of the plug icons to display the device screen used to control its functions. Different functions are displayed depending on the particular model of plug: such as monitoring of voltage, current, plug’s electrical output and electricity consumed. There is also a timer function that switches the plug off automatically after a defined period of time has expired. You can also program sequences of on/off times (even just for specific weekdays). It’s also possible to program both specific one/off intervals as well as random one/off intervals for defined time periods.

1.3.3. LEDVANCE SMART+ WIFI FLOODLIGHT CAMERAS

QR code is the default connection mode for the app. When the device is switched on, the green signal LED flashes rapidly to indicate that the booting process has started. After around 10 seconds, the green signal LED flashes slowly to show that the floodlight camera is now ready to be connected to the network. The device also emits an acoustic signal. To connect up the floodlight camera, tap “Home” in the app, and then select “All Devices” or an existing room. If the screen doesn’t list any devices yet, you can tap the “Add Device” button, or the + icon at the top right of the screen. Now select the device category Floodlight Camera. On the next screen, confirm that the device is flashing slowly and tap the “Next” button. On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. The next screen displays a QR code that needs to be held around 15 to 20 cm in front of the floodlight camera. Once the QR code has been detected, the floodlight camera emits an acoustic signal. This needs to be confirmed by tapping the “I Heard a Prompt” button. The floodlight camera has now been integrated into the network.

If connection isn’t possible via QR code, you can try establishing a connection in AP mode (slow flashing). You may need to perform a reset beforehand. The reset button is located at the rear of the floodlight camera and needs to be pressed down continuously for around 3 seconds. Then, as already described above for the QR code, tap “Add Device” or the + icon at the top right of the screen. Select the category Floodlight Camera. On the next screen, change to AP connection mode at the top right. Now confirm that the device is flashing slowly and tap the “Next” button. On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. You are now requested to connect the smartphone to the hotspot (LDV SMART+-XXXX) provided by the floodlight camera. Once you are returned to the app, a connection to the floodlight camera has been established and you can tap the “Done” button to start using it.

Tap one of the floodlight camera icons to display the device screen used to control its functions.

The floodlight camera features a range of functions. You can monitor what is taking place in front of the camera, and control the brightness of the floodlight. The app permits recording of snapshots and videos via the camera. An acoustic alarm can be activated when motion is detected. The floodlight camera can also be used as an intercom via the app. You can also program sequences of on/off times.

1.3.4. LEDVANCE SMART+ WIFI REMOTE CONTROLLER

A new SMART+ WiFi Remote Controller is normally ready for connection to lamps, luminaires and plugs. If this is not the case, it may be necessary to perform a reset of the remote (press the OFF button and hold it down for 5 seconds). The remote can be connected up to a maximum of 15 WiFi devices (lamps, luminaires and plugs) simultaneously. Lamps and luminaires must be switched off and then on again before connection. Plugs must be removed from the power outlet and then plugged in again. Within the next 60 seconds or so, bring the remote into the close vicinity of the devices you want to connect it to and hold the ON button down for approximately 5 seconds. The signal LED on the remote flashes rapidly while the connection process is being carried out. Once a connection has been established, the signal LED on the remote will flash briefly three times. The connected lamp or luminaire or the signal LED on the connected plug will also flash briefly three times.

The remote can be used to switch lamps and luminaires on and off and adjust the brightness. Plugs can be switched on and off via the remote. The remote operates independently of the app.

2. HOT FAQS

To reset a device, hold down the reset button or ON switch for longer than five seconds – in the case of lighting products, switch on and off five times (on-off-on-off-on-off-on-off-on) – until the indicator lamp starts to flash rapidly or slowly. In the case of rapid flashing, the EZ mode should be chosen to configure the network. In the case of slow flashing, the AP mode should be used to configure the network. Note: The device can be connected to a 2.4 GHz WiFi network only.

To create a group, tap "Group" in the app. Only devices of the same type can be grouped together. On the "Group" page, tap the + symbol at the top right or, if no group has been created yet, tap the "Create group" button. Now select the devices to be included in the group by tapping the round selection box to the right of each device. Then tap on the confirmation tick in the upper right corner and assign a group name. Alternatively, a group can also be created as follows. Tap in the app on “Home” in the app, select “All Devices” and then the first device to be added to the new group. On the device screen, tap the edit icon at the top right and then select “Create Group”. On the following screen, select the other devices to be included in the new group. Once you have tapped the “Save” button at the top right, you can change the default group name and save the group. The created group appears in the list under "Group". The devices in the group can now only be controlled in combination with all others in the group.

Yes. Settings such as brightness and color are saved whenever they remain unchanged for a period of around 5 seconds or more.

To share a single device:

1. In order to access the device settings screen, tap the icon at the top right of the device control screen.

2. Select “Share Device” followed by “Add Sharing” and then enter the account belonging to the other user.

For common use of family devices:

1. Under Profile, select “Home Management”.

2. Families can be created here using “Create a home”. Select a family (having created one beforehand if necessary) and then tap “Add Member” to add family members and friends. All personal devices can now be shared with the family. Individual devices don’t need to be shared again.

No, LEDVANCE SMART+ WIFI devices work with a 2.4 GHz WiFi network only.

The following steps are useful for troubleshooting:

1. Make sure the device is connected to a power outlet and is switched on.

2. Ensure there is a strong and stable WiFi network signal. Troubleshooting: Bring a smartphone that is connected to the same LAN into close proximity with the device. Then open a website to check whether you have a strong and stable internet connection.

3. If the device cannot connect to the network despite a good network connection, your router may be overloaded. Try deactivating the WiFi function on one of your other devices in order to free up the channel.

4. Check that you have entered the correct WiFi password for the router. Check that the name of the WiFi network doesn’t contain any superfluous blanks and you have entered letters in the correct upper or lower case.

5. Ensure that the device has been added to the router’s 2.4 GHz frequency band. Check whether the 2.4 GHz and 5 GHz frequency bands share the same name. If this is the case, configure different names for the two bands in the router.

6. Check your router’s WiFi settings to make sure you have selected WPA2-PSK as encryption method and AES as authentication standard (or “Auto Select” is specified in both cases). Ensure that 11n has not been set as WiFi mode.

7. If MAC filtering has been enabled for the WiFi network, remove the device from the MAC filter list so that a network connection is allowed. Alternatively, you can disable MAC filtering entirely.

8. Make sure the router’s DHCP service is enabled. If not, the device’s IP address may already be in use.

Yes, this can be done with the aid of third-party services such as Amazon Alexa or Google. You simply need to integrate the respective smart speakers or apps (Amazon Alexa or Google Home). A connection to the desired third-party service (Alexa or Google Assistant) can be set up under Profile and “Third-party Access Service”.

Scenes can be created for individual lamps or luminaires or groups, or previously defined scenes can be used. With the help of a scene, the presetting (brightness, light color and color depending on the type of lamp or luminaire) of a lamp or luminaire can be called up at the push of a button. 
If the lamp is capable of changing color and white tones, additional color changes with adjustable color change speed can be programmed. A number of predefined scenes are already available for each lamp or luminaire or group. To select a scene, tap on the desired device or group to access the corresponding device or group menu. Afterwards, you can switch to the scene menu by tapping on "Scene" at the bottom of the menu bar. To do this, the device or group must have been switched on beforehand.
A scene is selected and activated by tapping the corresponding scene button. After activating a scene, a pencil icon is displayed at the top right of the scene button, which can be used to edit the scene.
To create a user-defined scene, tap the button with the + symbol at the end of the scene list. A maximum of 8 scenes are possible per device or group. On the page for the user-defined scene, the brightness, color temperature and color can now be set according to the capability of the lamp or luminaire. On this page below, the scene name, color change mode and color change speed can be changed by tapping the corresponding button.
The possible settings for the color change mode are "Static", "Abrupt" and "Smooth". In the "Static" color change mode, no color change takes place. In the "Abrupt" or "Smooth" color change mode, color markers can be positioned and moved on the color circle and/or on the color temperature circle.
The + button can be used to insert additional markers. The - button removes the currently selected marker. The sequence of the color change is based on the numbering of the markers. To save the scene, press the back arrow at the top left. When the scene is changed, a notification window opens asking whether this change should also be saved.

Routines group a sequence of commands that can then be executed over and over again. They can be created under the menu item "Routines" under "My routines" and executed by tapping on them. To create a routine, tap on the + symbol in the upper right corner or on the + button in the list of routines. To create an element of the sequence of commands to be created, you have the choice between the following menu items:

  • “Run the device”
  • “Select Routine”
  • “Delay”
“Run the device”: Here you can select the device or group to be switched on or off. The “Select Function” page that then appears lists a number of functions that are set here. The type and scope of this list depends on the device selected. A function available for all devices offers the choice of switching the device on or off (function name On/Off or Switch). For plug sockets, in addition to the ON and OFF state, there is also the "Reverse Switch" option, where the socket is switched on if it was previously off and it is switched off if it was previously on. Another function offered for plug sockets is the relay status. Here you can set the state of the socket after a power interruption. You can choose between ON, OFF or the state before the power interruption.
For lamps or luminaires, depending on the model, e.g. the color, the color temperature and the brightness can be preset.
Some devices offer the Mode function where the choice is between “White”, “Color”, “Scene” and “Music”. For the values “White” and “Color”, the associated device is operated with white or colored light, respectively. With the value “Scene”, the last set scene of the selected device is used. With the value “Music”, music played on the smartphone is converted into rhythmic light effects on the device.
“Select Routine”: Here you can activate or deactivate an existing automation.
“Delay”: This command element realizes an adjustable delay (up to approx. 6 hours). After the set delay time has elapsed, the next command element is executed. A command sequence must not end with a delay. A delay is useful e.g. to switch off a light after a certain time after switching it on.

After creating a command element, you will be taken to the "Create Routine" page or, in the case of a change, to the “Edit” page. Here, the existing command sequence is listed in the "Task" field. By tapping the + symbol in the "Task" field, another command element can be added. A name for the current routine can be assigned in the "Name" field. In the "Style" field, the background color of the button for the routine and an icon for the button can be selected. An activated switch on the "Show on Home Page" field ensures that the button of this routine is also visible in a quick launch bar above the devices in the "Home" menu item.

An automation performs a task if a certain condition is met beforehand. It can be created under the menu item "Routines" under the tab "Automation". To create an automation there, tap on the + icon in the upper right corner or on the + button in the list of automations and you will get a page with a number of fields where the automation is defined.

In the first field "Condition", select and configure the condition that must be met in order to execute the process selected in the field "Task". Several conditions can be set, but at least one of them must be fulfilled for the task to be executed.
A name for the current automation must be assigned in the "Name" field.
In the "Style" field you can select the background color for the automation panel.
In the field “Effective Period” you can define in which time frame the task may be executed. You can choose between “All day”, “Daytime” or “Night” (from sunrise to sunset) and “Custom” (time span from to). In the menu item "City" one selects the location relevant for the sunrise and sunset. Under "Repeat" the weekdays are defined on which the task may be repeated.
The following conditions can be used in the "Condition" field:
(Weather data is loaded from a weather service from the Internet).
 
  • Weather Temperature (<, =, > as preset value)
  • Weather Humidity (“Dry”, “Comfortable”, “Moist”)
  • Weather (Sunny, Cloudy, Rainy, Snowy, Hazy)
  • Sunrise (+ - up to 30 min)
  • Sunset (+ - up to 30 min)
  • Leaving a place
  • Arriving at a place
  • Start time (once or repeated on selected weekdays)
  • Device switching state (On, Off) (does not work with the light switch)
  • Device brightness (<, =, > as preset value)
  • Device color temperature (<, =, > as preset value)
     
In the "Task" field, you can select, among others, the same commands as when creating a routine (see 2.9). It is also possible to use an already existing routine under "Select Routine" and then "Launch routine". In addition, it is possible to have a notification sent to the smartphone when the task is executed.

The display area of an automation (under Routines -> Automation) has a button in the lower right corner with which the automation can be activated or deactivated. After tapping the icon with the 3 horizontally arranged dots in the upper right corner, the automation can be edited.

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