Consumer

FAQ FOR SMART+

WIFI PRODUCTS

SMART+ WIFI PRODUCTS

1. GENERAL SMART+ WIFI INFORMATION

To operate LEDVANCE SMART+ WiFi products, you require the following:

1. A LEDVANCE SMART+ WiFi product, easily recognizable thanks to its gray packaging with the WIFI Symbol printed on it.

2. A WiFi router connected to the internet. The LEDVANCE SMART+ WiFi products support the 2.4 GHz band only.

3. The LEDVANCE SMART+ WiFi app, available from the Google Play Store (for Android) or the Apple App Store (for IOS). The QR code printed on the packaging takes you directly to the app in the Play Store or App Store.

4. An Android or iOS smartphone for controlling the WiFi products. Android smartphones must be running version 4.4 or higher, and iOS devices version 9.0 or higher.

3 connection methods are available for setting up a connection to the LEDVANCE SMART+ WiFi products: EZ mode, AP mode and QR code. The EZ and AP modes are used for lamps, luminaires, plugs and sensors (motion sensors and contact sensors). A QR code is used for floodlight cameras. In EZ mode, products are directly connected to the WiFi router, and the product can then directly exchange data via the internet. In AP mode, the product acts as the access point. In this case, data is exchanged via the smartphone. With lamps and luminaires, the mode (EZ or AP) can be identified by the frequency with which the lamp or luminaire flashes. In EZ mode, the lamp or luminaire flashes rapidly (around twice per second). In AP mode, it flashes slowly (around once every two seconds). You can switch modes by performing a reset (switching off and on again 5 times or press the reset button of the sensors for approx. 5 seconds). The EZ mode is the default for lamps, luminaires, plugs and sensors. Sensors may require a reset before first use. Use the AP mode if the connection can’t be established using the EZ mode.

1.3.1. LEDVANCE SMART+ WIFI LAMPS AND LUMINAIRES

A new lamp is in EZ mode when you switch it on, flashing around twice per second. To connect it, tap “Home” in the app, and then select “All Devices” or an existing room. If the screen doesn’t list any devices yet, you can tap the “Add Device” button, or the + icon at the top right of the screen.
A popup should now appear, which lists lamps or luminaires but also sockets under "Devices to be added". After tapping the "Go to add" button, a device can be selected by tapping the + symbol to the right of it in the popup that now appears. Alternatively, tap "Add All" at the top to add all devices at once. On the next page that then appears, select the router's 2.4 GHz network and enter the corresponding password, then tap the "Next" button at the bottom. After the devices have been successfully added, a room can be selected on the popup, which is to be assigned to the connected device, before the "Done" button is pressed and the device can be used.
If after tapping "Add Device" or tapping the + symbol the desired device is not included in the list of devices on the popup that appears or if no popup appears, you must add the desired device manually. To do this, set the lamp or luminaire to EZ mode if it has not already been set and disconnect the lamp or luminaire from the power supply. Now select the device category Lighting (WiFi). On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. Now turn on the lamp or luminaire again. On the next screen, confirm that the device is flashing rapidly and tap the “Next” button. After that, the lamp or luminaire is connected, can still be assigned to a room, and is usable via the app after tapping "Done".
If connection isn’t possible in EZ mode, you can try establishing a connection in AP mode (slow flashing). Presuming the lamp or luminaire is in EZ mode, first perform a reset to change to AP mode (switch off and on again 5 times). Now disconnect the lamp or luminaire from the power supply. Then, as already described above for EZ mode, tap “Add Device” or the + icon at the top right of the screen. Now select the device category Lighting (WiFi). On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. On the next screen, change to AP connection mode at the top right. Now turn on the lamp or luminaire again.
Now confirm that the device is flashing slowly and tap the “Next” button. You are now requested to connect the smartphone to the hotspot (LDV SMART+-XXXX) provided by the lamp or luminaire. After tapping on "Go to Connect", the WLAN of the smartphone must be connected to the hotspot (LDV SMART+-XXXX) of the lamp or luminaire via the WLAN setting of the smartphone. After returning to the app, the lamp or luminaire is integrated, can still be assigned to a room and can be used via the app after tapping on "Done".
 
Luminaires of newer design with the “Switch on/off” feature may show a deviating connection behavior. The flashing in EZ or AP mode stops after 3 minutes. After this, it is no longer possible to connect to the app. After switching off and on, the lamp does not flash but remains continuously lit. A connection in the app is then possible again in the first 3 minutes.
 
Tap one of the lamp or luminaire icons to display the device screen used to control its functions. Different functions are displayed depending on the particular model of lamp or luminaire. When the lamp or luminaire has the necessary features, you can set its brightness, tune the color temperature of the white light and control the color. There is also a timer function that switches the lamp or luminaire off automatically after a defined period of time has expired. Depending on the model of lamp or luminaire, you can also program sequences of on/off times (even just for specific weekdays) or on/off times for waking up and going to sleep, with selectable fade-in and fade-out periods. Certain lamps or luminaires have a biorhythm feature that permits you to select a different color temperature and brightness level for different times of day.


1.3.2. LEDVANCE SMART+ WIFI PLUGS

A new plug is in EZ mode when you first switch it on, flashing around twice per second. To connect up the plug, tap “Home” in the app, and then select “All Devices” or an existing room. If the screen doesn’t list any devices yet, you can tap the “Add Device” button, or the + icon at the top right of the screen.
At the latest now a popup should appear, which lists sockets but also lamps and lights under " Devices to be added". After tapping the "Go to add" button, a device can be selected by tapping the + symbol to the right of it in the popup that now appears. Alternatively, tap "Add All" at the top to add all devices at once. On the page that then appears, select the router's 2.4 GHz network and enter the corresponding password, then tap the "Next" button at the bottom. After the devices have been successfully added, a room can be selected on the popup that then appears, which is to be assigned to the connected device, before the "Done" button is pressed and the device can be used.
If after tapping "Add Device" or tapping the + symbol the desired device is not included in the list of devices on the popup that appears or no popup appears, you must add the desired device manually. To do this, set the socket to EZ mode if it has not already been set and disconnect the socket from the power supply (unplug it). Now select the device category Plug (WiFi). On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. Now reconnect the socket to the power (plug it in). On the next screen, confirm that the device is flashing rapidly and tap the “Next” button. After that, the socket is connected, it can still be assigned to a room, and is usable via the app after tapping "Done".
If connection isn’t possible in EZ mode, you can try establishing a connection in AP mode (slow flashing). Presuming the plug is in EZ mode, first perform a reset to change to AP mode (press the button on the plug and hold it down for 5 seconds) and disconnect the plug from the power supply (unplug it). Then, as already described above for EZ mode, tap “Add Device” or the + icon at the top right of the screen. Now select the device category Plug (WiFi). On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. On the next screen, change to AP connection mode at the top right. Now reconnect the plug to the power (plug it in). Now confirm that the device is flashing slowly and tap the “Next” button. You are now requested to connect the smartphone to the hotspot (LDV SMART+-XXXX) provided by the plug. After tapping on "Go to Connect", the WLAN of the smartphone is to be connected with the hotspot (LDV SMART+-XXXX) of the socket via the WLAN setting of the smartphone. After returning to the app, the socket is connected, can still be assigned to a room and can be used via the app after tapping "Done".
 
Tap one of the plug icons to display the device screen used to control its functions.
Different functions are displayed depending on the particular model of plug: such as monitoring of voltage, current, plug’s electrical output and electricity consumed. There is also a timer function that switches the plug off automatically after a defined period of time has expired. You can also program sequences of on/off times (even just for specific weekdays). It’s also possible to program both specific one/off intervals as well as random one/off intervals for defined time periods.

1.3.3. LEDVANCE SMART+ WIFI FLOODLIGHT CAMERAS

QR code is the default connection mode for the app, which is displayed in the LEDVANCE Smart WiFi app. When the device is switched on, the green signal LED flashes rapidly to indicate that the booting process has started. After around 10 seconds, the green signal LED flashes slowly to show that the floodlight camera is now ready to be connected to the network.  The device also emits an acoustic signal. To connect the floodlight camera, tap “Home” in the app, and then select “All Devices” or an existing room. If the screen doesn’t list any devices yet, you can tap the “Add Device” button, or the + icon at the top right of the screen. Now select the device category Floodlight Camera. On the next screen, confirm that the device is flashing slowly and tap the “Next” button. On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. The next screen displays a QR code that needs to be held around 15 to 20 cm in front of the floodlight camera. Once the QR code has been detected, the floodlight camera emits an acoustic signal. This needs to be confirmed by tapping the “I Heard a Prompt” button. The floodlight camera has now been integrated into the network.
If connection isn’t possible via QR code, you can try establishing a connection in AP mode (slow flashing). You may need to perform a reset beforehand. The reset button is located at the rear of the floodlight camera and needs to be pressed down continuously for around 3 seconds. Then, as already described above for the QR code, tap “Add Device” or the + icon at the top right of the screen. Select the category “Floodlight (Camera)”. On the next screen, change to AP connection mode at the top right. Now confirm that the device is flashing slowly and tap the “Next” button. On the following screen, select the router’s 2.4 GHz network, enter the required password and then tap the “Next” button at the bottom. You are now requested to connect the smartphone to the hotspot (LDV SMART+-XXXX) provided by the floodlight camera. Once you are returned to the app, a connection to the floodlight camera has been established and you can tap the “Done” button to start using it.
Tap one of the floodlight camera icons to display the device screen used to control its functions.
The floodlight camera features a range of functions. You can monitor what is taking place in front of the camera, and control the brightness of the floodlight. The app permits recording of snapshots and videos via the camera. An acoustic alarm can be activated when motion is detected. The floodlight camera can also be used as an intercom via the app. You can also program sequences of on/off times.

1.3.4. LEDVANCE SMART+ WIFI REMOTE CONTROLLER

There are 2 different models of remote controls available. A remote control with which lamps/luminaires can be switched on and off and dimmed (item number 4058075526938) and an extended remote control with which, in addition, the color and color temperature of the white light can be set for lamps/luminaires suitable for this purpose (item number 4058075570917). On the extended remote control there are another 4 buttons to store and recall scenes and another 2 buttons A and B to control 2 groups of devices separately.

  • Connecting a device (lamp/luminaire/socket) to the remote control

The device to be connected to the remote control must already be integrated in the LEDVANCE WiFi app. Up to 15 devices can be connected. For the extended remote control, a maximum of 15 devices per group. This device must now be briefly disconnected from the power and reconnected to the power. With the extended remote control, select the desired group (A or B). Currently, plugs can only be added for group A. The next step is to press and hold the ON button for 5 seconds. The signal LED of the remote control will then start flashing and establish a connection with the device to be controlled, which will acknowledge the successful pairing process by flashing three times. If another device is to be connected, repeat the process.

  • Disconnecting the devices from the remote control

In case of the extended remote control, select the desired group (A or B). In the next step, press and hold the OFF button for 5 seconds. The remote control acknowledges the disconnection process by flashing.

  • Dimming

With the extended remote control, select the desired group (A or B).
The dimming of a lamp/luminaire is done by the rocker key. Left darker, right brighter.

  • Setting the color temperature

This is only possible with the extended remote control. First select the desired group (A or B). The color temperature is set with the 4-way rocker switch. Left warmer color temperature and right cooler color temperature.

  • Setting the color

This is only possible with the extended remote control. First select the desired group (A or B). The top and bottom buttons of the 4-way rocker switch can be used to select colors for the lamp/luminaire.

  • Saving and calling up scenes

This is only possible with the extended remote control. First select the desired group (A or B). The 4 scene buttons correspond to 4 standard scenes from the LEDVANCE WiFi app. If you want to save the current settings of the devices connected to the remote control as a scene, select one of the 4 scene buttons and hold it down for 5 seconds. The remote control acknowledges the saving process by flashing. Corresponding scenes in the LEDVANCE WiFi app are not changed by this process. To call up a scene, press the corresponding scene button.

The remote control also needs the WiFi router and the connection to the cloud, but it communicates directly with the device to be controlled remotely and otherwise works independently of the app. The remote control therefore only works up to a distance of approx. 12m from the device. It may appear in the device list of the LEDVANCE WiFi app. New settings cannot be created here. Deleting the remote control from the device list of the WiFi app could mean that the devices connected to the remote control can no longer be controlled via the remote control.
For lamps and lights, there is an icon in the control menu that represents a remote control. By tapping on this icon, the remote control function of the respective device can be deactivated or activated. The remote control function is activated by default.

1.3.5. LEDVANCE SMART+ WIFI SENSORS

After switching on, a new sensor is in EZ connection mode and flashes approx. 2 times per second. It may be necessary to perform a reset beforehand (press and hold the reset button for approx. 5 seconds). To connect, tap on "Home" in the app and then on "All devices" or on an existing room. If the selected page does not yet contain a device, you can tap the "Add device" button. Otherwise, tap on the + symbol in the upper right corner. At the latest now a popup should appear, which lists the sensor under "Devices to be added".
After tapping the "Go to add" button, a device can be selected by tapping the + symbol to the right of it in the popup that now appears. Alternatively, tap "Add All" at the top to add all devices at once. On the page that appears, select the router's 2.4 GHz network and enter the corresponding password, then tap the "Next" button at the bottom. After the device(s) have been successfully added, you can select a room to assign to the device in the popup that appears before you click the "Finish" button and start using the device.
If after tapping "Add device" or tapping the + symbol the desired device is not listed in the list of devices on the popup that appears or no popup appears, you must add the desired device manually.
To do this, set the sensor to EZ mode if it is not already in EZ mode and turn the sensor off. Now select the device category Other. On the page that appears, select the 2.4 GHz network of the router and enter the corresponding password, then tap the "Next" button at the bottom. Now switch the sensor on again. On the next page, confirm the fast flashing and tap the "Next" button. After that, the sensor is integrated, it can still be assigned to a room and is usable via the app after tapping on "Finish". If connecting in EZ mode does not work, you can connect via AP mode (slow blinking). If the sensor is in EZ mode, first reset it (press and hold the reset button for approx. 5 seconds) to AP mode and switch the sensor off. Then tap on "Add device" as described in EZ mode or on the + symbol at the top right. Now select the device category Other. On the page that appears, select the 2.4 GHz network of the router and enter the corresponding password, then tap the "Next" button at the bottom. On the next page, switch to the connection mode AP mode in the upper right corner. Now switch on the sensor again. Then confirm the slow blinking and tap the "Next" button. On the next page, you will be prompted to connect your smartphone to the hotspot (LDV SMART+-XXXX) provided by the sensor to be connected. After tapping on "Connect now", the WLAN of the smartphone is to be connected to the hotspot (LDV SMART+-XXXX) of the sensor via the WLAN setting of the smartphone. After returning to the app, the sensor is integrated, it can still be assigned to a room and can be used via the app after tapping on "Completion hook".
To be able to use the sensor, an automation must be created that links a sensor event (e.g. motion detected or door opened) with a device action (e.g. switch on lamp). This automation is created either in the device menu of the sensor under the menu item Smart or under the menu Routines à Automation.

2. HOT FAQS

To reset a device, hold down the reset button or ON switch for longer than five seconds – in the case of lighting products, switch on and off five times (on-off-on-off-on-off-on-off-on) – until the indicator lamp starts to flash rapidly or slowly. In the case of rapid flashing, the EZ mode should be chosen to configure the network. In the case of slow flashing, the AP mode should be used to configure the network. Note: The device can be connected to a 2.4 GHz WiFi network only. For some luminaires with a switch and power supply unit, it is often not possible to perform a reset via the switch. In this case, the power plug must be disconnected and reconnected 5 times.

To create a group, tap "Group" in the app. Only devices of the same type can be grouped together. On the "Group" page, tap the + symbol at the top right or, if no group has been created yet, tap the "Create group" button. Now select the devices to be included in the group by tapping the round selection box to the right of each device. Then tap on the confirmation tick in the upper right corner and assign a group name. Alternatively, a group can also be created as follows. Tap in the app on “Home”, select “All Devices” and then the first device to be added to the new group. On the device screen, tap the edit icon at the top right and then select “Create Group”. On the following screen, select the other devices to be included in the new group. Once you have tapped the “Save” button at the top right, you can change the default group name and save the group. The created group appears in the list under "Group". The devices in the group can now only be controlled in combination with all others in the group.

Yes. Settings such as brightness and color are saved whenever they remain unchanged for a period of around 10 seconds.

Lamps and luminaires are switched on again by default after a power failure with their last stored brightness and color values. Sockets remain switched off by default after a power failure.
With some lamps and luminaires of newer design, the color and brightness can be defined when they are switched on again. This can then be set under the More à “Power On Behavior” menu. Here you can usually also find the "Do not disturb" function, which ensures that the lamp or luminaire does not switch on after a power failure. To switch on, the lamp must then be disconnected from the power again and reconnected. For most newer sockets, the restart behavior after a power failure can be defined (off, on or keep last state).

To share a single device:

1. In order to access the device settings screen, tap the icon at the top right of the device control screen.

2. Select “Share Device” followed by “Add Sharing” and then enter the account belonging to the other user.


For common use of family devices:

1. Under Profile, select “Home Management”.

2. Families can be created here using “Create a home”. Select a family (having created one beforehand if necessary) and then tap “Add Member” to add family members and friends. All personal devices can now be shared with the family. Individual devices don’t need to be shared again.
 

No, LEDVANCE SMART+ WIFI devices work with a 2.4 GHz WiFi network only.

The following steps are useful for troubleshooting:
(For the settings on the router, please consult the corresponding manual. It is usually available as a download on the manufacturer's website)

1. Make sure the device is connected to a power outlet and is switched on.

2. Ensure there is a strong and stable WiFi network signal. Troubleshooting: Bring a smartphone that is connected to the same WLAN into close proximity with the device. Then open a website to check whether you have a strong and stable internet connection.

3. If the device cannot connect to the network despite a good network connection, your router may be overloaded. Try deactivating the WiFi function on one of your other devices in order to free up the channel.

4. Check that you have entered the correct WiFi password for the router. Check that the name of the WiFi network doesn’t contain any superfluous blanks and you have entered the letters in the correct upper or lower case.

5. Ensure that the device has been added to the router’s 2.4 GHz frequency band. Check whether the 2.4 GHz and 5 GHz frequency bands share the same name. If this is the case, configure different names for the two bands in the router.

6. Check your router’s WiFi settings to make sure you have selected WPA2-PSK as encryption method and AES as authentication standard (or “Auto Select” is specified in both cases). Ensure that 11n has not been set as WiFi mode.

7. If MAC filtering has been enabled for the WiFi network, remove the device from the MAC filter list so that a network connection is allowed. Alternatively, you can disable MAC filtering entirely.

8. Make sure the router’s DHCP service is enabled. If not, the device’s IP address may already be in use.

Yes, this can be done with the aid of third-party services such as Amazon Alexa or Google. You simply need to integrate the respective smart speakers or apps (Amazon Alexa or Google Home). A connection to the desired third-party service (Alexa or Google Assistant) can be set up under Profile and “Third-party Access Service”.

Scenes can be created for individual lamps or luminaires or groups, or previously defined scenes can be used. With the help of a scene, the presetting (brightness, light color and color depending on the type of lamp or luminaire) of a lamp or luminaire can be called up at the push of a button.
If the lamp is capable of changing color and white tones, additional color changes with adjustable color change speed can be programmed. A number of predefined scenes are already available for each lamp or luminaire or group. To select a scene, tap on the desired device or group to access the corresponding device or group menu. Afterwards, you can switch to the scene menu by tapping on "Scene" at the bottom of the menu bar. To do this, the device or group must have been switched on beforehand.
A scene is selected and activated by tapping the corresponding scene button. After activating a scene, a pencil icon is displayed at the top right of the scene button, which can be used to edit the scene.
To create a user-defined scene, tap the button with the + symbol at the end of the scene list. A maximum of 8 scenes are possible per device or group. On the page for the user-defined scene, the brightness, color temperature and color can now be set according to the capability of the lamp or luminaire. On this page below, the scene name, color change mode and color change speed can be changed by tapping the corresponding button.
The possible settings for the color change mode are "Static", "Abrupt" and "Smooth". In the "Static" color change mode, no color change takes place. In the "Abrupt" or "Smooth" color change mode, color markers can be positioned and moved on the color circle and/or on the color temperature circle.
The + button can be used to insert additional markers. The - button removes the currently selected marker. The sequence of the color change is based on the numbering of the markers. To save the scene, press the back arrow at the top left. When the scene is changed, a notification window opens asking whether this change should also be saved.

Routines group a sequence of commands that can then be executed over and over again. They can be created under the menu item "Routines" under "My routines" and executed by tapping on them. To create a routine, tap on the + symbol in the upper right corner or on the + button in the list of routines. To create an element of the sequence of commands to be created, you have the choice between the following menu items:

  • “Run the device”
  • “Select Routine”
  • “Delay”
“Run the device”: Here you can select the device or group to be switched on or off. The “Select Function” page that then appears lists a number of functions that are set here. The type and scope of this list depends on the device selected. A function available for all devices offers the choice of switching the device on or off (function name On/Off or Switch). For plug sockets, in addition to the ON and OFF state, there is also the "Reverse Switch" option, where the socket is switched on if it was previously off and it is switched off if it was previously on. Another function offered for plug sockets is the relay status. Here you can set the state of the socket after a power interruption. You can choose between ON, OFF or the state before the power interruption.
For lamps or luminaires, depending on the model, e.g. the color, the color temperature and the brightness can be preset.
Some devices offer the Mode function where the choice is between “White”, “Color”, “Scene” and “Music”. For the values “White” and “Color”, the associated device is operated with white or colored light, respectively. With the value “Scene”, the last set scene of the selected device is used. With the value “Music”, music played on the smartphone is converted into rhythmic light effects on the device.
“Select Routine”: Here you can activate or deactivate an existing automation.
“Delay”: This command element realizes an adjustable delay (up to approx. 6 hours). After the set delay time has elapsed, the next command element is executed. A command sequence must not end with a delay. A delay is useful e.g. to switch off a light after a certain time after switching it on.
 
After creating a command element, you will be taken to the "Create Routine" page or, in the case of a change, to the “Edit” page. Here, the existing command sequence is listed in the "Task" field. By tapping the + symbol in the "Task" field, another command element can be added. A name for the current routine can be assigned in the "Name" field. In the "Style" field, the background color of the button for the routine and an icon for the button can be selected. An activated switch on the "Show on Home Page" field ensures that the button of this routine is also visible in a quick launch bar above the devices in the "Home" menu item.

An automation performs a task if a certain condition is met beforehand. It can be created under the menu item "Routines" under the tab "Automation". To create an automation there, tap on the + icon in the upper right corner or on the + button in the list of automations and you will get a page with a number of fields where the automation is defined.
 
In the first field "Condition", select and configure the condition that must be met in order to execute the process selected in the field "Task". Multiple conditions can be set, at least one of the conditions must be met if "Any Condition Is Met" is selected under Condition, and all conditions must be met if "When all conditions are met" is selected under Condition for the task to be executed.
A name for the current automation must be assigned in the "Name" field.
In the "Style" field you can select the background color for the automation panel.
In the field “Effective Period” you can define in which time frame the task may be executed. You can choose between “All day”, “Daytime” or “Night” (from sunrise to sunset) and “Custom” (time span from to). In the menu item "City" one selects the location relevant for the sunrise and sunset. Under "Repeat" the weekdays are defined on which the task may be repeated.
The following conditions can be used in the "Condition" field:
(Weather data is loaded from a weather service from the Internet).

  • Weather Temperature (<, =, > as preset value)
  • Weather Humidity (“Dry”, “Comfortable”, “Moist”)
  • Weather (Sunny, Cloudy, Rainy, Snowy, Hazy)
  • Sunrise (+ - up to 30 min)
  • Sunset (+ - up to 30 min)
  • Leaving a place
  • Arriving at a place
  • Start time (once or repeated on selected weekdays)
  • Device switching state (On, Off) (does not work with the light switch)
  • Device brightness (<, =, > as preset value)
  • Device color temperature (<, =, > as preset value)

In the "Task" field, you can select, among others, the same commands as when creating a routine (see 2.9). It is also possible to use an already existing routine under "Select Routine" and then "Launch routine". In addition, it is possible to have a notification sent to the smartphone when the task is executed.
 
The display area of an automation (under Routines àAutomation) has a button in the lower right corner with which the automation can be activated or deactivated. After tapping the icon with the 3 horizontally arranged dots in the upper right corner, the automation can be edited.

Yes, this is possible with the help of third-party services such as Amazon Alexa or Google Home (see "Can I control my devices by voice") but also with the partner apps Smart Things from Samsung and Home Connect Plus from Bosch, WiFi products from LEDVANCE can be used, with the exception of cameras and sensors. In these apps, however, the WiFi products from LEDVANCE cannot be added directly. The devices added in the LEDVANCE WiFi app are used in these partner apps via a cloud to cloud connection. For this purpose, the LEDVANCE WiFi service must be linked in the respective partner app.

  • Linking the LEDVANCE WiFi service in Home Connect Plus from Bosch
Top right 3 vertical dots à App settings à Connected partner apps à Connect more partner apps à Select LEDVANCE WiFi app (must be installed) à Continue à Enter identifier of LEDVANCE WiFi app à Next step à Enter password of LEDVANCE à log in à Confirm authorization.
A message should appear that the LEDVANCE WiFi service has been successfully connected. The connected devices from the LEDVANCE WiFi app can now also be operated in the Home Connect Plus app from Bosch.

  • Linking the LEDVANCE WiFi service in Smart Things from Samsung
Menu item Devices bottom à top right + symbol à Add device à Select icon from device list “By brand” à Select LEDVANCE SMART+ WIFI à Link account à Enter LEDVANCE WiFi app account à Select app Link LDV WiFi devices for this app account à Enter LEDVANCE WiFi app password à Next step à Authorize.
A message should then appear indicating that the LEDVANCE WiFi service has been successfully connected. The connected devices from the LEDVANCE WiFi app can now also be operated in the Smart Things app from Samsung.
 
2.13.1. WHAT ARE THE WAYS TO MAKE VIDEO RECORDINGS WITH THE CAMERA?

Manual video recordings can be started and stopped via the menu item "Record".
An SD card or a cloud storage subscription is required for recording videos triggered by a proximity.
When recording to SD card, there is the option of either continuous recording or short videos triggered by a proximity alarm.

2.13.2. HOW TO PLAY BACK VIDEO RECORDINGS?
 
Manual video recordings can be selected and played back under the "Album" menu item. The same applies to screenshots that are created via the "Screenshot" menu item. Videos and screenshots are stored on the smartphone's local file system.
With the "Playback" menu item, videos recorded on the SD card can be played back. The recorded videos can be event recordings or continuous recordings. Tapping "Calendar" displays a calendar that can be scrolled month-by-month. Days for which recorded videos are available are highlighted in bold. After selecting a day with available recorded videos, the playback screen appears. Playback of the first video on the selected day starts automatically. Below the video image, a timeline can be seen on which the individual videos are marked as vertical gray stripes. A particular video is played by moving the timeline with your finger until the corresponding time marker comes to rest under the white vertical marker in the middle of the timeline.
Videos that are stored on the cloud storage are played back accordingly under the menu item Cloud Video.

2.13.3. WHICH SD CARDS CAN BE USED?

The camera supports microSD cards up to 128 GB. It should be a Class10 card in terms of speed.

2.13.4. HOW TO CONFIGURE THE SD CARD?

Under the camera's device settings, the menu item "Storage Settings" appears under the Storage section. This will only be visible once a SD memory card has been inserted and recognized.
This menu item offers the following options:
Under the Storage Capacity, the total capacity, the memory used and the remaining capacity of the SD card are displayed. If the SD card memory is full, the oldest recordings are overwritten.
Local Recording: To record video to the SD card, this slide switch must be set to On (right).
Recording Mode: If "Event Recording" is set for the recording mode, video recordings are made when a proximity alarm occurs. If "Non-Stop" is set, video is recorded permanently to the SD card.
Schedule: A schedule created here determines the times at which video can be recorded to the SD card. If no schedule is set, video recordings can be made to the SD card at any time.
Format: Format the SD card.

2.13.5. WHAT IS THE PURPOSE OF THE SAFE MODE MENU ITEM?

On the page for the Safe mode, the values for sensor range, daylight sensitivity and headlight brightness are set, among other things.
To be able to use the options in Safe mode, the slide switch at the top right must be switched on. Motion detection is only possible when the security mode is switched on, and thus switching on the spotlight, alarming and video recording when motion is detected. There are 3 fixed presets offered for all settings on this page (Low, Medium and High). Only when "Customize" is selected can values on this page be set according to individual needs.
Daylight sensitivity sets the ambient brightness level at which the standby light turns on and the light turns on when approached. The further to the right the slider is, the higher the ambient brightness at which the light turns on.
The “Sensing distance” can be used to set the distance from which an approach can be detected.
The "Brightness at detection" sets the brightness of the headlight when a proximity alarm is triggered.
The "Switch on duration at detection" is the time period during which the floodlight is switched on with the brightness set under "Brightness at detection" after a proximity alarm has been triggered. Afterwards, the brightness falls back to the value set under "Standby brightness level" if the standby time has not yet expired. The switch-on time can be set between 5s and 360s.
Under "Standby brightness level" the brightness of the headlamp is set with which it is switched on when darkness sets in. The ambient brightness at which this occurs is set with the Daylight Sensitivity slider. The spotlight is then in operation for the duration of the selected "Standby brightness duration" (1h to 8h).
By tapping the bell symbol under “Induction trigger mode”, the siren can be switched on or off in the event of a proximity alarm. The standby light can be switched on or off by tapping the lamp symbol under the trigger method.

2.13.6.  WHAT SETTINGS ARE REQUIRED TO MAKE AN AUTOMATIC VIDEO RECORDING WHEN APPROACHING?

The following settings must be made for this:
 
  • Device settings à Motion Detection Settings à Push Notification Alarm à ON
  • Safe mode à Switch top right à ON
  • Device settings à Storage Settings à Local Recording à ON
  • Device settings à Storage Settings à Recording Mode à Event Recording

2.13.7. WHY THE MENU ITEM FOR SETTING THE MEMORY CARD IS NOT VISIBLE?

Either no SD card was inserted or the inserted SD card was not recognized.
If the SD card is not recognized, you should try another SD card.

2.13.8. CAN YOU EXPORT VIDEO RECORDINGS FROM THE SD CARD?

Video recordings on the SD card are encrypted and cannot be exported directly. In this case, the videos have to be copied to the local storage during playback by using the Record in Playback function. These recordings can then be found under the menu item Album and on the smartphone's local storage.
These products have a higher quality of light that mimics daylight as closely as possible. For more information see https://www.ledvance.com/consumer/human-centric-lighting
The remote controls included with the LEDVANCE SMART+ WiFi ceiling fans are not WiFi remote controls, but infrared remote controls. They can only be used with the corresponding ceiling fan. For the UVC fan, the remote is usable even before the fan is integrated into the LEDVANCE WiFi app. For the other ceiling fans, the remote control can only be used once the fan is integrated into the Wifi app.

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