|5 Years||• SubstiTUBE® Motion Sensor|
• SUPERSTAR Classic Glas
• SUPERSTAR Classic Heatsink
• SUPERSTAR DIM PIN (G4/G9)
• SUPERSTAR DIM R7S
• SUPERSTAR Spot
• DULUX® LED
• LEDinestra® DIM
• LED STAR PIN/R7s/T26/S19
• SubstiTUBE® Star
• SubstiTUBE® T9
• Vintage 1906®
• OSRAM DULUX® STICK
• OSRAM DULUX® TWIST
|Entry into force of these Guarantee Conditions:||March 16, 2020|
||Countries within the European Economic Area (EEA) including the United Kingdom (even after any withdrawal from the EU by the United Kingdom) as well as the following countries: Albania, Belarus, Bosnia and Herzegovina, Kosovo, Moldova, Montenegro, North Macedonia, Russia, Serbia, Switzerland, Turkey and Ukraine|
1) WHAT MUST BE SUBMITTED IN THE EVENT OF A GUARANTEE CASE?
To assert a guarantee claim, the guarantee beneficiary must submit the following to LEDVANCE or the respective locally responsible LEDVANCE group company (LEDVANCE Company) before expiration of the guarantee period:
a) a complaint containing at least the following information:
- first name, last name and valid postal address of the guarantee beneficiary
- product details of the guarantee product (in particular, without limitation: product name, product number (EAN) / product identity code (IC), purchased quantity, claimed quantity)
- reason for complaint
b) a copy of the original invoice for the guarantee product.
Return of the defective guarantee product upon request:
Initially, the return of the defective guarantee product is not required. However, in each guarantee case, the respective locally responsible LEDVANCE Company reserves the right to demand the return of the defective guarantee product. In this case, the defective guarantee product must be returned in full, sufficiently stamped and in break-proof packaging by post.
2) TO WHOM MUST A GUARANTEE CLAIM BE ADDRESSED?
The processing of the guarantee claim and the granting of the guarantee benefit in accordance with the provisions of these Guarantee Conditions will be carried out by the respective locally responsible LEDVANCE Company which can be found in the country list under the following Internet link: www.ledvance.com/guarantee-country-list . The country of the guarantee case is the country in the Guarantee Territory in which the guarantee beneficiary has purchased the guarantee product.
3) IN WHICH FORM MUST A GUARANTEE CLAIM BE ASSERTED?
Submission must be made
a) in writing by post, sufficiently stamped, to the respective locally responsible LEDVANCE Company or
b) - only if an Internet link to an online complaint form is specified in the country list under
www.ledvance.com/guarantee-country-list for the respective country of the guarantee case - via such online
Submission via other means (e.g. e-mail, telephone or fax) is not possible.
Guarantee claims shall especially, without limitation, be excluded in the following cases:
a) merely negligible and insignificant damage or defects of the guarantee product (e.g. outage of individual of several LED chips or LED arrays),
b) expiration of the usual lifetime of the guarantee product specified by the manufacturer within the guarantee period and/or product-related usual reduction in luminous flux of the guarantee product,
c) product-related usual changes in light color of the guarantee product,
d) natural wear and tear of the guarantee product,
e) improper or unsuitable use of the guarantee product,
f) operation of the guarantee product in inadmissible or inappropriate operating environments (e.g. excessive humidity, heat, cold or dust or corrosive environments),
g) damage or defects due to deficient supply network quality (e.g. voltage peaks or over-/undervoltage),
h) insofar as the guarantee beneficiary or a third party has modified, repaired or operated the guarantee product in combination with products or software of the guarantee beneficiary or a third party without LEDVANCE’s prior express written consent,
i) damage or defects caused by the guarantee beneficiary or a third party or
j) unforeseeable events of force majeure outside of the sphere of influence of LEDVANCE for which LEDVANCE is not responsible (e.g. natural disasters).
4. Guarantee Benefit
4.1. The guarantee benefit shall be granted to the guarantee beneficiary within the meaning of Sec. 1.2 to the extent that
a) a manufacturing or material defect within the meaning of Sec. 2.1 has occurred within the guarantee period and the other claim prerequisites as per Sec. 2 are fulfilled,
b) there are no grounds for exclusion as per Sec. 3 and
c) the guarantee beneficiary has duly asserted the guarantee claim in accordance with TABLE 3 .
4.2. The guarantee benefit consists exclusively in the provision of a replacement product free of charge in accordance with the provisions of this Sec. 4. LEDVANCE reserves the right to provide a different equivalent replacement product of the same kind the features, specifications and design of which may differ from the guarantee product. The replacement product will exclusively be shipped within the Guarantee Territory and, as a general rule, within one month after the guarantee claim has been duly asserted.
4.3. Not included in the guarantee claim and the guarantee benefit are in particular, without limitation, the following:
a) repair of the guarantee product,
b) a full or partial reimbursement of or a credit note for the purchase price,
c) reimbursement of the costs of returning the defective guarantee product as per TABLE 3 ,
d) reimbursement of installation, dismantling, transport, road, labor or material costs or
e) other claims for damages or reimbursement of expenses (e.g. for transport or consequential damages).
4.4. LEDVANCE reserves the right to examine the validity of the guarantee claim in each guarantee case.
4.5. The processing of the guarantee claim and the granting of the guarantee benefit in accordance with the provisions of these Guarantee Conditions will be carried out
- by LEDVANCE for guarantee cases in Germany and
- by the respective locally responsible LEDVANCE group company as per TABLE 3 (hereinafter “LEDVANCE Company”) for guarantee cases in the Guarantee Territory outside of Germany.
The country of the guarantee case is the country in the Guarantee Territory in which the guarantee beneficiary has purchased the guarantee product.
4.6. The granting of the guarantee benefit does not extend or renew the original guarantee period.
5. Reservation of statutory Claims
The guarantee beneficiary’s statutory claims and rights under warranty and under the German Product Liability Act (ProdHaftG) shall in no way be restricted by these Guarantee Conditions and the guarantee granted therein. These statutory claims and rights shall apply independently of and in parallel to these Guarantee Conditions and guarantee claims.
6. Applicable Law
These Guarantee Conditions shall be governed by the law of the Federal Republic of Germany under exclusion of the UN sales law (CISG) and the provisions of international private law. However, the application of mandatory statutory consumer protection provisions of the country where the guarantee beneficiary has his habitual residence shall remain unaffected.
7. Changing of the Guarantee Conditions
LEDVANCE reserves the right to change or amend these Guarantee Conditions at any time in its sole discretion with effect for the future. In this case, any effective guarantee claims based on this present version of the Guarantee Conditions shall remain unaffected and the respective guarantee beneficiary shall continue to be entitled to assert such guarantee claims within the respective guarantee period in accordance with the provisions of this present version of the Guarantee Conditions.