FAQ FOR SMART+

MATTER PRODUCTS

SMART+ MATTER PRODUCTS

1. GENERAL SMART+ MATTER INFORMATION


Matter is a new communication standard, which was originally started by Amazon, Google, Apple and the Zigbee Alliance as CHIP (“Project Connected Home over IP”). During the development process CHIP was renamed to MATTER and the Zigbee Alliance changed its name to CSA (“Connectivity Standards Alliance”). Since then, a lot of other organizations of the smart home and semiconductor industry joined the Matter project.

The goal of Matter Standard is to improve the interoperability and compatibility between different products and smart home systems to reduce the complexity in smart home for the end users. The Matter standard is not based on one specific network protocol like WiFi or Zigbee. Matter can work with WiFi, Thread, Zigbee, Bluetooth, Z-Wave etc. For each network protocol, there are different ways to integrate the devices into a Matter network. For WiFi and Thread, each single device is certified and can be added individually to the Matter smart home. For Zigbee, Bluetooth or Z-Wave, the gateways are generally certified. For example, after adding a certified Matter Zigbee gateway to a Matter system each single Zigbee device of the Zigbee gateway can now be controlled in the Matter smart home system.

Please be aware that Google Home, Amazon Alexa, Apple Home, and other smart home systems may require a smart speaker or a hub as permanent Matter controller for adding Matter over WiFi devices.
The SMART+ App does not require any gateway or hub to add Matter over WiFi devices. Here, the Matter over WiFi devices can be connected directly to the WiFi access point. For Matter over Thread devices, a speaker or hub with Thread Border Router is needed.

Besides the interoperability, the main advantages of Matter standard are as follows:
  • Local connection: All Matter devices can communicate locally with each other. The cloud is optional. However, mostly used for remote control or automation.
  • Easy pairing: Each Matter device has its own QR-Code or 11- or 21-digits code, which needs to be entered during the pairing process.
  • Multi-Admin: Matter products can be parallelly used in different systems, so called “Matter fabrics”.
  • Firmware updates: Firmware updates can be uploaded by manufacturers on decentralized update servers. These servers can be accessed by any Matter system to get the latest firmware updates. It is not mandatory to use the manufacturer’s app for firmware updates. Please note that this feature is still under development in most of the Matter systems and currently not available.
The SMART+ Matter portfolio offers a wide variety of Lighting devices and plugs. We will continue to add a lot of new SMART+ Matter products to the portfolio. The SMART+ Matter products can be identified by the “Matter badge” on the packaging. This can also be seen in the form of the Matter QR-Code or the 11 digits numeric code on the product and on the user instructions. Currently these products are based on Matter over WiFi technology. The network protocol can be found on the packaging for detailed information.

There are LEDVANCE SMART+ and OSRAM SMART+ products available in the market. In case behavior is different between these products, you can find the information here.

The SMART+ Matter products can be used in any Matter system or Matter compatible App as per the specifications of MATTER protocol. Please note not all SMART+ Matter products are compatible with SMART+ App. Compatibility with SMART+ App is displayed by the “works with LEDVANCE app” or “works with SMART+” badge on the packaging.

The SMART+ app compatible SMART+ products have additional features in our SMART+ app, which are not supported in Matter.
 
Here is a short overview of what is difference between them.
 
a) SMART+ app compatible SMART+ Matter products:
- have “works with LEDVANCE app” or “works with SMART+ app” badge on packaging
- have additional features in the SMART+ app
 
b) SMART+ app not compatible SMART+ Matter products:
  • Do not have “works with LEDVANCE app” or “works with SMART+ app” badge on packaging. Additional it is stated “Not compatible with SMART+ App” on packaging
  • Developed together with Amazon and just available at Amazon portal.
  • Can be added to SMART+ app, but have limited control in SMART+ app as there is no permanent Matter controller available.
    • Just local control when the smartphone is in the same WIFI as the product.
    • Not possible to use products for automations in SMART+ app
 In case of further questions please contact our our support team.

2. SMART+ MATTER LIGHTING DEVICES

2.1.1.  WHAT DO I NEED TO GET STARTED WITH SMART+ MATTER LIGHTING DEVICES?
Our SMART+ Matter products can be controlled with the compatible iOS or Android smartphones or tablets with the SMART+ app or any other Matter compatible app like Google Home, Amazon Alexa, or Apple Home. The specific requirements may vary from system to system.
Requirements for our SMART+ App can be found in the SMART+ App FAQs.
Information regarding Google Home, Amazon Alexa, Apple Home and other systems can be found in the FAQ section 2 (Other Matter ecosystems).
Please note that the SMART+ Matter products are not compatible with the old LEDVANCE SMART+ WiFi App.

Additionally there are some SMART+ Matter products, which are not compatible with our SMART+ app. See 1.2 SMART+ MATTER PORTFOLIO  for more information.

 
2.1.2.  HOW CAN I ADD A SMART+ MATTER LIGHTING Device TO A MATTER COMPATIBLE SYSTEM?
 


The SMART+ Matter products need to be in pairing mode to add them to the MATTER system. The lighting products indicate the pairing mode by blinking for 6 seconds. This is also the default state of our products. The lighting products are then in pairing mode for 15 minutes. After 15 minutes, the pairing mode turns off and it is not possible to pair the Matter products into any system. To get the products back to the pairing mode, simply power off and on the lighting device and they will start blinking again for 6s and are again in pairing mode for 15 minutes. In case the lighting device don’t blink, then you need to factory reset the product. For more information on factory resetting the SMART+ MATTER Lighting devices, check out 2.2.3 HOW CAN SMART+ MATTER LIGHTING DEVICES BE FACTORY RESET? .
 
To add the SMART+ MATTER product in the SMART+ app, you need to scan the QR-Code or enter the 11 digits code, mentioned on the product itself or in the user instructions. Detailed information can be found in the  SMART+ App FAQs. Information about adding devices in Google Home, Amazon Alexa, Apple Home and other systems can be found in FAQ section 2 (Other Matter ecosystems).
 
2.1.3.  HOW CAN I UPDATE MY SMART+ MATTER LIGHTING DEVICE?


A firmware update to the latest version can be done by using the SMART+ app. This can be done easily through the settings option of the product. More information for the firmware update in the SMART+ app can be found here:  SMART+ App FAQs. 

Please note this is just valid for the SMART+ app compatible SMART+ Matter products. The firmware of not compatible Matter products is automatically updated when connected to Amazon Alexa. A manual firmware update is currently not possible.
2.2.1.  WHAT IS THE DEFAULT SETTING OF SMART+ MATTER LIGHTING DEVICES?

 

 

 


The default setting of SMART+ MATTER Lighting devices is determined by the last status of the lighting device before it is turned off. The last used settings (e.g. Color/Color Temperature/Brightness) are stored after the lighting device remains turned on for 10 seconds. In case of power outage or when the lighting device is switched on from a wall switch, then it will turn on with the last saved settings.

The default setting for all SMART+ Matter products can be changed in a more advanced environment like Home Assistant. Here you can select that after power returns the products remains turned off or keeps the previous setting.
2.2.2.  WHAT IS THE WIRELESS RANGE OF SMART+ MATTER LIGHTING DEVICES?

 

 

 


The signal strength or wireless range of your SMART+ MATTER lighting devices depends on the presence of obstacles between the product and the router. Additionally, the material properties of using an additional luminaire over the lamps may have an influence on the signal strength. If there are no obstacles, then the lighting device can be installed 50m away from the WiFi Router.
 
2.2.3.  HOW CAN SMART+ MATTER LIGHTING DEVICES BE RESET?

 

 

 


SMART+ MATTER Lighting devices can be reset and reconfigured easily without reinstalling the entire smart home system. This can be done by clicking the “Delete device” button in the settings page of the lighting device in the SMART+ app or the corresponding Matter app.
In case you have added a SMART+ Matter lighting device in several fabrics, some apps provide the option to delete the device just from this fabric or to delete it from all the fabrics. If the product is just deleted from one fabric, it can still be controlled on other connected fabrics. If you delete the lighting device from the last fabric or delete the product from all fabrics, the product will be reset and will blink for six seconds.
It is also possible to manually reset a SMART+ Matter lighting device to factory settings. The lighting device needs to be powered ON and OFF five times in succession with three seconds time interval between the ON and OFF states. When powered on for the 6th time, the lighting device blinks for the first six seconds as confirmation and can now be added again to the SMART+ app or any other Matter compatible system. Please note that the product will reconnect to the old configured system if remains ON for 15 seconds and then is turned off and on again or after the pairing mode of 15 minutes is turned off. See also 2.3.2 WHAT CAN I DO IF I ACCIDENTALLY MANUALLY RESET MY SMART+ MATTER LIGHTING DEVICES?
 
2.2.4.  CAN I USE MY SMART+ MATTER LIGHTING DEVICES WITH WIFI REMOTE CONTROL?

 

 

 


Yes but with some exceptions. The new generation of SMART+ Matter Lighting devices in OSRAM brand can be controlled with the SMART+ WiFi Remote Control. The first generation of SMART+ MATTER lighting devices in LEDVANCE brand can not be paired and controlled with the WiFi Remote Control.
 
2.2.5.  CAN I OPERATE SMART+ MATTER LIGHTING DEVICES USING A WALL SWITCH?

 

 

 


Yes. You can use your non smart wall switches to control your SMART+ MATTER Lighting devices. By turning off the lighting device with the switch, the lighting device will be powerless and will be shown as offline in the SMART+ App. In this case, if you have created automations, then they will not be executed, and you will not be able to turn the lighting device on with the connected MATTER app. To operate the lighting device again, you need to power the device again by turning on the wall switch. The behavior is similar if there is a power outage.
 
2.2.6.  CAN I DIM SMART+ MATTER LIGHTING DEVICES WITH A CONVENTIONAL DIMMER?

 

 

 


No. It is not possible to dim our SMART+ MATTER Lighting devices with a conventional dimmer. It might even lead to flickering. Of course, you can dim SMART+ MATTER Lighting devices by using SMART+ app or in any other Matter compatible system.
2.3.1.  WHAT CAN I DO IF A SMART+ MATTER LIGHTING DEVICE IS NOT WORKING OR SHOWS OFFLINE?

You can refer to the following mentioned points for troubleshooting. If the problem is still not resolved, then you can contact our support team directly using the following link .

a) Check the power supply:
Please make sure that the SMART+ Matter lighting product in question has a working power supply and is switched on. The device can only receive commands when the electricity/light switch is turned on.

b) Restart the lighting device:
Please switch off the power supply to the SMART+ Matter product in question when connecting it and then switch it on again. The connection may take up to one minute.
If the product is still not connected, please restart the SMART+ app, or your used Matter system. Restarting your smart Speaker may also help.

c) Check Internet and WiFi connections:
Please make sure that the smartphone or tablet which you are using are connected to the internet. If you are connecting to the internet via WiFi and your smartphone or tablet is not connecting to the internet, a restart of the router might help to fix the problem.

d) Reduction of factors causing interference:
There are various external circumstances that could disrupt the functionality of the SMART+ Matter product. Please try to reduce them by employing the following steps:
  • Reduce the distance between the SMART+ Matter device and WiFi router or your Matter gateway like a Smart speaker.
  • Turn off devices that could produce additional WiFi signals near the SMART+ Matter products.
  • Surfaces that are made of electrically conductive materials might have a negative influence on the WiFi signal. Please try to remove them. Any obstacles may also impair the range.

e) Re-addition to the system:
It may help to re-add the SMART+ Matter lighting device in question to your Matter system. How to manual reset your device check 2.2.3 HOW CAN SMART+ MATTER LIGHTING DEVICES BE FACTORY RESET?

f) E-mail support:
If your SMART+ Matter lighting device is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.
 
2.3.2.  WHAT CAN I DO IF I ACCIDENTALLY MANUALLY RESET MY SMART+ MATTER LIGHTING DEVICES?

In case you accidentally reset your SMART+ MATTER Lighting devices by the wall switch, see also 2.2.3 HOW CAN SMART+ MATTER LIGHTING DEVICES BE FACTORY RESET?, keep them turned on for 15 seconds and then switch them off and on with the wall switch and the lighting device will automatically reconnect to the paired system and will be controllable by SMART+ App or Matter compatible App again. SMART+ Matter Lighting devices will also automatically reconnect to the Matter system after 15 minutes, when the pairing mode is turned off.

3. SMART+ MATTER PLUGS

3.1.1.  WHAT DO I NEED TO GET STARTED WITH SMART+ MATTER PLUGS?

Our SMART+ Matter products can be controlled with the compatible iOS or Android smartphones or tablets with the SMART+ app or any other Matter compatible app like Google Home, Amazon Alexa, or Apple Home. The specific requirements may vary from system to system.
Requirements for our SMART+ App can be found in the SMART+ App FAQs.
Information regarding Google Home, Amazon Alexa, Apple Home and other systems can be found in the FAQ section 2 (Other Matter ecosystems).

Additionally there are SMART+ Matter products available, which are not compatible with our SMART+ app. See 1.2 SMART+ MATTER PORTFOLIO  for more information.

 
3.1.2.     HOW CAN I ADD A SMART+ MATTER PLUG TO A MATTER COMPATIBLE SYSTEM?

The SMART+ Matter products need to be in pairing mode to add them to the MATTER system. The pairing mode is indicated by the blinking of power button. This is also the default state of our products. The plugs are then in pairing mode for 15 minutes. After 15 minutes, the pairing mode turns off and it is not possible to pair the Matter products into any system. To get the products back to the pairing mode, simply remove the plug from the power supply and insert it again. The plugs will then start blinking again and are in pairing mode for the next 15 minutes. In case the plugs don’t blink, then you need to factory reset the lamps. For more information on factory resetting the SMART+ MATTER plugs, check out  2.2.3 HOW CAN SMART+ MATTER LIGHTING DEVICES BE RESET? .
 
To add the SMART+ MATTER product in the SMART+ app, you need to scan the QR-Code or enter the 11 digits code, mentioned on the product itself or in the user instructions. Detailed information can be found in the SMART+ App FAQs. Information about adding devices in Google Home, Amazon Alexa, Apple Home and other systems can be found in FAQ section 2 (Other Matter ecosystems).

 
3.1.3.  HOW CAN I UPDATE MY SMART+ MATTER PLUGS?

A firmware update to the latest version can be done by using the SMART+ app. This can be done easily through the settings of the product. More information for the firmware update in the SMART+ app can be found here:  SMART+ App FAQs. 

Please note this is just valid for the SMART+ app compatible SMART+ Matter products. The firmware of not compatible Matter products is automatically updated when connected to Amazon Alexa. A manual firmware update is currently not possible.

3.2.1. WHAT IS THE DEFAULT SETTING OF SMART+ MATTER PLUGS?

For safety reasons the SMART+ MATTER plugs remain off by default, when connected to the power grid. In case of power outage or if the plug is removed from socket and inserted again, then the plug will remain switched off, independently of the previous status of the plug. This default power on behavior can be changed at any time easily in the SMART+ app.

Please note changing the default setting in SMART+ app just valid for the SMART+ app compatible SMART+ Matter plugs. The default setting for all SMART+ Matter products can be changed in a more advanced environment like Home Assistant. Here you can select that after power returns the products remains turned off or keeps the previous setting.


3.2.2. WHAT IS THE WIRELESS RANGE OF SMART+ MATTER PLUGS?

The signal strength or wireless range of your SMART+ MATTER plug depends on the presence of obstacles between the product and the router. If there are no obstacles, then the plug can be installed 50m away from the WiFi Router.

 
3.2.3. HOW CAN SMART+ MATTER PLUGS BE RESET?

SMART+ MATTER Plugs can be reset and reconfigured easily without reinstalling the entire smart home system. This can be done by clicking the “Delete device” button in the settings page of the plug in the SMART+ app or the corresponding Matter app.

In case you have added a SMART+ Matter plug in several fabrics, some apps provide the option to delete the device just from this fabric or to delete it from all the fabrics. If plug is just deleted from one fabric, it can still be controlled on other connected fabrics. If you delete the plug from the last fabric or delete the plug from all fabrics, the plug will be reset and will blink for 15 minutes.

It is also possible to manually reset a SMART+ Matter plug to factory settings. The power button of the plug needs to be pressed for 5 seconds. The plug will then start blinking as a confirmation and can now be added again to the SMART+ app or any other Matter compatible system. Please note that the plug will reconnect to the old configured system if it remains ON for 15 seconds and then it is removed from power supply and inserted again or after the pairing mode of 15 minutes is turned off See also 3.3.2 WHAT CAN I DO IF I ACCIDENTALLY MANUALLY RESET MY SMART+ MATTER PLUGS?
 

3.2.4. CAN I USE MY SMART+ MATTER PLUGS WITH WIFI REMOTE CONTROL?

No. Currently it is not possible to control the SMART+ Matter plugs with the existing SMART+ WiFi Remote Controls.

 
3.2.5. CAN I SWITCH SMART+ MATTER PLUGS MANUALLY ON AND OFF?

Yes. The SMART+ MATTER plugs are equipped with a manual power button. The power button has a status LED which indicates the status of the plug. The LED status indication can be changed for the SMART+ MATTER plugs in the SMART+ app.
3.3.1. WHAT CAN I DO IF A SMART+ MATTER PLUG IS NOT WORKING OR SHOWS OFFLINE?

You can refer to the following mentioned points for troubleshooting. If the problem is still not resolved, then you can contact our support team directly using the following link.

a) Check the power supply:

Please make sure that the SMART+ Matter plugs in question has a working power supply. The plug can only receive commands when the electricity is turned on.

b) Restart the lighting device:

Please remove the SMART+ Matter plug from the socket and insert it in again. The connection may take up to one minute.
If the plug is still not connected, please restart the SMART+ app, or your used Matter system. Restarting your smart Speaker may also help.

c) Check Internet and WiFi connections:
Please make sure that the smartphone or tablet which you are using are connected to the internet. If you are connecting to the internet via WiFi and your smartphone or tablet is not connecting to the internet, a restart of the router might help to fix the problem.

d) Reduction of factors causing interference:

There are various external circumstances that could disrupt the functionality of the SMART+ Matter product. Please try to reduce them by employing the following steps:
  • Reduce the distance between the SMART+ Matter device and WiFi router or your Matter gateway like a Smart speaker.
  • Turn off devices that could produce additional WiFi signals near the SMART+ Matter products.
  • Surfaces that are made of electrically conductive materials might have a negative influence on the WiFi signal. Please try to remove them. Any obstacles may also impair the range.
e) Re-addition to the system:

It may help to re-add the SMART+ Matter plug in question to your Matter system. How to manual reset your device check 3.2.3 HOW CAN SMART+ MATTER PLUGS BE FACTORY RESET?

f) E-mail support:

If your SMART+ Matter plug is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.
 
3.3.2. WHAT CAN I DO IF I ACCIDENTALLY MANUALLY RESET MY SMART+ MATTER PLUGS?

In case you accidentally reset your SMART+ MATTER plugs by long pressing the power button, see also 3.2.3 HOW CAN SMART+ MATTER PLUGS BE FACTORY RESET?, keep them turned on for 15 seconds and then remove them from the socket and insert them again and then the plugs will automatically reconnect to the paired system and will be controllable by SMART+ App or Matter compatible App again. SMART+ Matter plugs will also automatically reconnect to the Matter system after 15 minutes, when the pairing mode is turned off.

 

4. SMART+ MAGIC LUMINAIRES

4.1.1.  WHAT DO I NEED TO GET STARTED WITH SMART+ MATTER MAGIC LUMINAIRES?

Our SMART+ Matter products can be controlled with compatible iOS or Android smartphones or tablets with the SMART+ app or any other Matter compatible app like Google Home, Amazon Alexa, or Apple Home. The specific requirements may vary from system to system.
Requirements for our SMART+ can be found in the SMART+ App FAQs.
Information regarding Google Home, Amazon Alexa, Apple Home and more systems can be found in the FAQ section 2 (Other Matter ecosystems)
 
Please note that there are SMART+ Matter products available, which are not compatible with our SMART+ app. See 1.2 SMART+ MATTER PORTFOLIO for more information.

4.1.2.  HOW CAN I ADD A SMART+ MATTER MAGIC LUMINAIRES TO A MATTER COMPATIBLE SYSTEM?

The SMART+ Matter products need to be in pairing mode to add them to the MATTER system. The Magic lighting products indicate the pairing mode by blinking for 6 seconds. This is also the default state of our products. The lighting products are then in pairing mode for 15 minutes. After 15 minutes, the pairing mode turns off and it is not possible to pair the Matter products into any system. To get the products back to the pairing mode, simply power off and on the device and they will start blinking again for 6s and are again in pairing mode for 15 minutes. In case the luminaire don’t blink, then you need to factory reset the product. For more information on factory resetting the SMART+ MATTER Magic luminaires, check out 4.2.4 HOW CAN SMART+ MATTER MAGIC LUMINAIRES BE FACTORY RESET? .
 
To add the SMART+ MATTER product in the SMART+ app, you need to scan the QR-Code or enter the 11 digits code, mentioned on the product itself or in the user instructions. Detailed information can be found in the SMART+ App FAQs. Information about adding devices in Google Home, Amazon Alexa, Apple Home and more systems can be found in FAQ section 2 (Other Matter ecosystems).
 
4.1.3.  HOW CAN I UPDATE MY SMART+ MATTER MAGIC LUMINAIRES?

A firmware update to the latest version can be done by using the SMART+ app. This can be done easily through the settings of the product. More information for the firmware update in the SMART+ app can be found here:  SMART+ App FAQs.
4.2.1. WHAT DOES “MAGIC” MEAN AT THE SMART+ MATTER MAGIC LUMINAIRES?

The term “Magic” in the product name of SMART+ products is used, if there is an individual control of lighting segments is possible. The number of controllable segments is varying from product to product.
Please note that the control of individual segments is currently only available in the SMART+ app and not in other Matter systems.

4.2.2. WHAT IS THE DEFAULT SETTING OF SMART+ MAGIC MATTER LUMINAIRES?

The default setting of SMART+ MATTER Magic luminaires is determined by the last status of the luminaire before it is turned off. The last used settings (e.g. Color/Color Temperature/Brightness) are stored after the luminaire remains turned on for 10 seconds. In case of power outage or when the luminaire is powered on again, then it will turn on with the last saved settings.
 
The default setting for all SMART+ Matter products can be changed in a more advanced environment like Home Assistant. Here you can select that after power returns the products remains turned off or keeps the previous setting.

4.2.3. WHAT IS THE WIRELESS RANGE OF SMART+ MATTER MAGIC LUMINAIRES?

The signal strength or wireless range of your SMART+ MATTER Magic luminaires depends on the presence of obstacles between the product and the router. If there are no obstacles, then the luminaire can be installed 50m away from the WiFi Router.
 
4.2.4. HOW CAN SMART+ MATTER MAGIC LUMINAIRES BE RESET?

SMART+ MATTER Magic luminaires can be reset and reconfigured easily without reinstalling the entire smart home system. This can be done by clicking the “Delete device” button in the settings page of the luminaire in the SMART+ app or the corresponding Matter app.
In case you have added a SMART+ Matter Magic luminaires in several fabrics, some apps provide the option to delete the device just from this fabric or to delete it from all the fabrics. If the product is just deleted from one fabric, it can still be controlled on other connected fabrics. If you delete the product from the last fabric or delete the product from all fabrics, the product will be reset and will blink for six seconds.
It is also possible to manually reset a SMART+ Matter Magic luminaires to factory settings. The luminaire needs to be powered ON and OFF five times in succession with three seconds time interval between the ON and OFF states. When powered on for the 6th time, the luminaire blinks for the first six seconds as confirmation and can now be added again to the SMART+ app or any other Matter compatible system. Please note that the product will reconnect to the old configured system if remains ON for 15 seconds and then is turned off and on again or after the pairing mode of 15 minutes is turned off. See also 4.3.2 WHAT CAN I DO IF I ACCIDENTALLY MANUALLY RESET MY SMART+ MATTER MAGIC LUMINAIRES?
 
4.2.5. CAN I USE MY SMART+ MATTER MAGIC LUMINAIRES WITH WIFI REMOTE CONTROL?

No. Magic products cannot be paired and controlled with the WiFi remote control. The Magic lighting product encloses an Infrared remote control.
 
4.2.6. CAN I USE THE INFRARED REMOTE CONTROL WITHOUT PAIRING THE SMART+ MATTER MAGIC LUMINAIRES TO SMART+ APP?

Yes. To control the SMART+ Matter Magic lighting product with the Infrared remote control it is not needed to connect the product with any Matter system. After the flashing of 6 seconds stops you can control the Magic device with the Infrared remote control. Please note that without pairing the product to any Matter it will flash after each power cycle for 6 seconds.
 
4.2.7. CAN I OPERATE SMART+ MATTER MAGIC LUMINAIRES USING A WALL SWITCH?

Yes. You can use your non smart wall switches to control your SMART+ MATTER Magic luminaires. By powering off the luminaire with the switch, the luminaire will be powerless and will be shown as offline in the SMART+ App. In this case, if you have created automations, then they will not be executed, and you will not be able to turn the luminaire on with the connected MATTER app. To operate the luminaire again, you need to power the device again by turning on the wall switch. The behavior is similar if there is a power outage.
 
4.2.8. CAN I DIM SMART+ MATTER MAGIC LUMINAIRES WITH A CONVENTIONAL DIMMER?

No. It is not possible to dim our SMART+ MATTER Magic luminaires with a conventional dimmer. It might even lead to flickering. Of course, you can dim SMART+ MATTER Magic luminaires by using SMART+ app or in any other Matter compatible system.
 
4.3.1. WHAT CAN I DO IF A SMART+ MATTER MAGIC LUMINAIRES NOT WORKING OR SHOWS OFFLINE?

You can refer to the following mentioned points for troubleshooting. If the problem is still not resolved, then you can contact our support team directly using the following link.

a) Check the power supply:
Please make sure that the SMART+ Matter Magic lighting product in question has a working power supply and is switched on. The product can only receive commands when the electricity/light switch is turned on.

b) Restart the Magic lighting luminaire:
Please switch off the power supply to the SMART+ Matter product in question when connecting it and then switch it on again. The connection may take up to one minute.
If the product is still not connected, please restart the SMART+ app, or your used Matter system. Restarting your smart Speaker may also help.

c) Check Internet and WiFi connections:
Please make sure that the smartphone or tablet which you are using are connected to the internet. If you are connecting to the internet via WiFi and your smartphone or tablet is not connecting to the internet, a restart of the router might help to fix the problem.

d) Reduction of factors causing interference:
There are various external circumstances that could disrupt the functionality of the SMART+ Matter product. Please try to reduce them by employing the following steps:
  • Reduce the distance between the SMART+ Matter device and WiFi router or your Matter gateway like a Smart speaker.
  • Turn off devices that could produce additional WiFi signals near the SMART+ Matter products.
  • Surfaces that are made of electrically conductive materials might have a negative influence on the WiFi signal. Please try to remove them. Any obstacles may also impair the range.

e) Re-addition to the system:
It may help to re-add the SMART+ Matter luminaire in question to your Matter system. How to manual reset your device check 4.2.4 HOW CAN SMART+ MATTER MAGIC LUMINAIRES BE FACTORY RESET?

f) E-mail support:
If your SMART+ Matter Magic luminaire is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.
 
4.3.2.  WHAT CAN I DO IF I ACCIDENTALLY MANUALLY RESET MY SMART+ MATTER MAGIC LUMINAIRES?

In case you accidentally reset your SMART+ MATTER Magic luminaires, see also 4.2.4 HOW CAN SMART+ MATTER MAGIC LUMINAIRES BE FACTORY RESET?, keep them turned on for 15 seconds and then power them off and on and the magic luminaire will automatically reconnect to the paired system and will be controllable by SMART+ App or Matter compatible App again. SMART+ Matter Magic luminaires will also automatically reconnect to the Matter system after 15 minutes, when the pairing mode is turned off.

5. SMART+ MATTER WALL SWITCHES

5.1.1.  WHAT DO I NEED TO GET STARTED WITH SMART+ MATTER WALL SWITCHES?

Please note that the electrical installation for the SMART+ MATTER WALL SWITCHES must be made by a qualified person.
 
Our SMART+ Matter products can be controlled with compatible iOS or Android smartphones or tablets with the SMART+ app or any other Matter compatible app like Google Home, Amazon Alexa, or Apple Home. The specific requirements may vary from system to system.
Requirements for our SMART+ can be found in the SMART+ App FAQs.
Information regarding Google Home, Amazon Alexa, Apple Home and more systems can be found in the FAQ section 2 (Other Matter ecosystems)
 
Please note that there are SMART+ Matter products available, which are not compatible with our SMART+ app. See 1.2 SMART+ MATTER PORTFOLIO for more information.
 
5.1.2.  HOW CAN I ADD A SMART+ MATTER WALL SWITCH TO A MATTER COMPATIBLE SYSTEM?

The SMART+ Matter products need to be in pairing mode to add them to the MATTER system. The pairing mode is indicated by the fast blinking of LED on the switch. This is also the default state of our products. This lasts for 15 minutes. After 15 minutes, the pairing mode turns off and it is not possible to pair the Matter products into any system. To get the products back to the pairing mode, simply use the fuse to power off and on the connected switch. The switch will then start blinking again and are in pairing mode for the next 15 minutes. In case the first switch don’t blink, then you need to factory reset the switch. For more information on factory resetting the SMART+ MATTER Wall Switches, check out 5.2.3 HOW CAN SMART+ MATTER WALL SWITCHES BE FACTORY RESET? .
 
To add the SMART+ MATTER product in the SMART+ app, you need to scan the QR-Code or enter the 11 digits code, mentioned on the product itself or in the user instructions. Detailed information can be found in the SMART+ App FAQs. Information about adding devices in Google Home, Amazon Alexa, Apple Home and more systems can be found in FAQ section 2 (Other Matter ecosystems).
 
5.1.3.  HOW CAN I UPDATE MY SMART+ MATTER WALL SWITCHES?

A firmware update to the latest version can be done by using the SMART+ app. This can be done easily through the settings of the product. More information for the firmware update in the SMART+ app can be found here:  SMART+ App FAQs. 
5.2.1.  WHAT IS THE DEFAULT SETTING OF SMART+ MATTER WALL SWITCHES?

For safety reasons the SMART+ MATTER Wall Switches will remain off at the default setting, when connected to the power grid. In case of power outage and restoration of the power supply, the switches will remain switched off, independently of the previous status of the switch. This default power on behavior can be changed at any time easily in the SMART+ app.
 
The default setting for all SMART+ Matter products can be changed in a more advanced environment like Home Assistant. Here you can select that after power returns the products remains turned off or keeps the previous setting.
 
 
5.2.2.  WHAT IS THE WIRELESS RANGE OF SMART+ MATTER WALL SWITCHES?

The signal strength or wireless range of your SMART+ MATTER Wall Switch depends on the presence of obstacles between the product and the router. If there are no obstacles, then the switch can be installed 50m away from the WiFi Router.
 
5.2.3.  HOW CAN SMART+ MATTER WALL SWITCHES BE RESET?

SMART+ MATTER Wall Switches can be reset and reconfigured easily without reinstalling the entire smart home system. This can be done by clicking the “Delete device” button in the settings page of the switch in the SMART+ app or the corresponding Matter app.
In case you have added a SMART+ Matter Wall Switch in several fabrics, some apps provide the option to delete the device just from this fabric or to delete it from all the fabrics. If the switch is just deleted from one fabric, it can still be controlled on other connected fabrics. If you delete the switch from the last fabric or delete the plug from all fabrics, the switch will be reset and will blink for 15 minutes.
It is also possible to manually reset a SMART+ Matter Wall Switch to factory settings. Any switch button of the wall switch needs to be pressed for 5 seconds. The first switch will then start blinking as confirmation and can now be added again to the SMART+ app or any other Matter compatible system. Please note that the wall switch will reconnect to the old configured system if it remains ON for 15 seconds and then powered off and powered on again e.g. by fuse or after the pairing mode of 15 minutes is turned off. See also 5.3.2 WHAT CAN I DO IF I ACCIDENTALLY MANUALLY RESET MY SMART+ MATTER WALL SWITCH?
 
5.2.4.  CAN I USE MY SMART+ MATTER WALL SWITCH WITH WIFI REMOTE CONTROL?

No. Currently it is not possible to control the SMART+ Matter Wall Switches with the existing SMART+ WiFi Remote Controls.
5.3.1. WHAT CAN I DO IF A SMART+ MATTER WALL SWITCH IS NOT WORKING OR SHOWS OFFLINE?

You can refer to the following mentioned points for troubleshooting. If the problem is still not resolved, then you can contact our support team directly using the following link.

a) Check the power supply:
Please make sure that the SMART+ Matter Wall Switches in question has a working power supply. The switch can only receive commands when the electricity is turned on.

b) Restart the Wall Switch:
Use the fuse to power off and on the wall switch.
If the wall switch is still not connected, please restart the SMART+ app, or your used Matter system. Restarting your smart Speaker may also help.

c) Check Internet and WiFi connections:
Please make sure that the smartphone or tablet which you are using are connected to the internet. If you are connecting to the internet via WiFi and your smartphone or tablet is not connecting to the internet, a restart of the router might help to fix the problem.

d) Reduction of factors causing interference:
There are various external circumstances that could disrupt the functionality of the SMART+ Matter product. Please try to reduce them by employing the following steps:
  • Reduce the distance between the SMART+ Matter device and WiFi router or your Matter gateway like a Smart speaker.
  • Turn off devices that could produce additional WiFi signals near the SMART+ Matter products.
  • Surfaces that are made of electrically conductive materials might have a negative influence on the WiFi signal. Please try to remove them. Any obstacles may also impair the range.

e) Re-addition to the system:
It may help to re-add the SMART+ Matter plug in question to your Matter system. How to manual reset your device check 5.2.3 HOW CAN SMART+ MATTER WALL SWITCHES BE FACTORY RESET?

f) E-mail support:
If your SMART+ Matter Wall Switch is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.
 
5.3.2. WHAT CAN I DO IF I ACCIDENTALLY MANUALLY RESET MY SMART+ MATTER WALL SWITCH?

In case you accidentally reset your SMART+ MATTER Wall Switch by too long press on one of the switches, see also 5.2.3 HOW CAN SMART+ MATTER PLUGS BE FACTORY RESET?, keep them turned on for 15 seconds and then use the fuse to power off and on the wall switch. The wall switch will automatically reconnect to the paired system and will be controllable by SMART+ App or Matter compatible App again. SMART+ Wall Switches will also automatically reconnect to the Matter system after 15 minutes, when the pairing mode is turned off.

OTHER MATTER ECOSYSTEMS

1. GENERAL INFORMATION

The SMART+ Matter products are Matter certified and can be theoretically used in any Matter system. As Matter specification is quite new and developing fast, it might happen in some cases that there is no interoperability, and some products might have issues. In such a case please contact the system support team and additional our support team.

Please note that depending on the system there are different requirements given to use Matter products. Although Matter over WiFi devices can be paired directly to the WiFi router most of other Matter compatible apps require another device like smart speaker or TV as a hub.

Please find below the tested ecosystems with our products. The SMART+ Matter devices can be controlled with these ecosystems.

2. SMART+ APP

2.1.1 WHAT ARE THE REQUIREMENTS TO GET STARTED WITH THE SMART+ APP?

We recommend to use our SMART+ app for controlling our SMART+ Matter products. As a requirement for the SMART+ app you need to have at least iOS 14 or Android 8.0 on your smartphone. No additional gateway or hub for Matter over WiFi devices is needed here. To set up a device you just need a WiFi router with 2.4 GHz. For more details, please check the FAQs of the SMART+ app.

More information regarding SMART+ app compatible and non-compatible Matter products can be found in the FAQ section 1 (General information)

 
2.1.2 HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE SMART+ APP?

The adding process for Matter products is standardized. Since Matter products support the Multi Admin feature there are slight differences in the pairing process, if the Matter device is in pairing mode or already paired to different system. The Multi Admin feature allows the device to be added and controlled to several Matter systems, so called fabrics, at the same time. The maximum number of fabrics of the SMART+ Matter products is 5.
 
a) Product is not paired to any Matter fabric:
Make sure that the SMART+ Matter device is in pairing mode. When powering a SMART+ Matter lamp it will flash for 6 seconds and plugs will flash for 15 minutes. To add a SMART+ Matter product to the SMART+ app you need to click on “Add device” and then click on “Matter” symbol. Then scan the QR-Code of the product with the camera or enter the 11 digits Matter code manually. More details can be found in the FAQs of the SMART+ app.
 
b) Product is already paired to a Matter fabric:
If the product is already paired to a Matter fabric the QR-Code and 11 digits code on the product is not valid anymore and therefore new QR and manual code needs to be generated. This option can be found in the device settings of the connected Matter app. There you can generate a new QR-Code or 11 digits code, which can be entered in the adding process of Matter product. More information you can found in a) of this section.
After adding the SMART+ Matter products in the SMART+ App, you can control them directly. It is important to note that there are additional features in the SMART+ App as compared to other Matter compatible Apps. Please see below, which features can be used in SMART+ app only and not in other Matter systems for certain product categories. Please note that this is just a general overview of the Matter systems, as some Matter systems could implement certain features in their own system.
Additionally, it can be that Matter features are not implemented in all Matter systems. If one feature is implemented in a certain system, which is listed here, we will try to give additional information by superscript number. As an example, the 7 in for the “Power on behavior” at “Other Matter systems” shows that this feature is supported by the product and implemented in Home Assistant, but not in all systems. This is also explained at the bottom of this section.



a) Lighting devices:

Features SMART+ App Other Matter Systems
Time schedule Yes Yes
Timer Yes Yes
Mood Yes No
Music Yes No
Sleep & Wake up schedule Yes No
Biological Rhythm Yes No
Power on behavior Yes No7
Fade-in/out Yes No
Random time cycle Yes No

b) Plugs:

 
Features SMART+ App Other Matter Systems
Time schedule Yes Yes
Timer Yes Yes
Fixed time cycle Yes No
Random time cycle Yes No
Automatic switch off Yes No
Electrical measurement Yes Yes 6,7
Power on behavior Yes Yes 7
Overcharge Switch Yes No
Child Lock Yes No
LED Indicator Yes No

c) Magic luminaires
    
 
Features SMART+ App Other Matter systems
Control of individual segments Yes No
Time schedule Yes Yes
Timer Yes Yes
Mood Yes No
Music Yes No
Sleep & Wake up schedule Yes No
Biological rhythm Yes No
Power on behaviour Yes Yes7
     
 
     
  d) Wall Switches
 
Features SMART+ App Other Matter systems
Time Schedule Yes Yes
Timer Yes Yes
Fixed time cycle Yes No
Random time cycle Yes No
Automatic switch off Yes No
Power on behaviour Yes Yes7
LED indicator Yes No
 
 

The products that are not compatible with the SMART+ app have the basic features as mentioned above in the column “Other Matter systems” and have no additional features, which are shown in “SMART+ app” column.
 
6 Feature is supported by Samsung SmartThings
7 Feature is supported by Home Assistant
  
     
   
All the Cloud-to-Cloud connections, which are used for SMART+ WiFi products don't work with SMART+ Matter products. For example, Matter products are not shared to Amazon Alexa or Google Home app with the LEDVANCE SMART+ Skill or Action. If you want to use our product also in these or other systems, you need to add the Matter product directly to this fabric. It is important that the desired system is Matter compatible. For Amazon Alexa you can read section 3. for Apple Home section 4. and for section 5. for Google Home

3. AMAZON ALEXA

3.1.1 WHAT ARE THE REQUIREMENTS TO GET STARTED WITH THE AMAZON ALEXA APP?
The requirements to add SMART+ Matter over WiFi devices in the Amazon Alexa app is to have an installed Amazon Echo, which supports Matter over WiFi, in your Alexa app account. Please check in detail if your Amazon Speaker supports Matter over WiFi.

3.1.2  HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE AMAZON ALEXA APP?

The adding process for Matter products is standardized. Since Matter products support the Multi Admin feature there are slight differences in the pairing process, if the Matter device is in pairing mode or already paired to different system. The Multi Admin feature allows the device to be added and controlled to several Matter systems, so called fabrics, at the same time. The maximum number of fabrics of the SMART+ Matter products is 5.
 
a) Product is not paired to any Matter fabric:
Make sure that the device is in pairing mode. When powering a SMART+ Matter lamp it will initially flash for 6 seconds and plugs will flash for 15 minutes. To start the pairing process for Matter devices, open the Amazon Alexa app and click on devices menu. Here click on add new devices and then scroll down and click on “Other”. In this menu you can click on Matter and scan the QR-Code of the product or enter the 11 digits code. Please check the help webpage of Amazon about pairing Matter devices to Amazon Alexa for more information.
 
b) Product is already paired to a Matter fabric:
If the product is already paired to a Matter fabric, the QR-Code and 11 digits code of the product is not valid anymore. To add the Matter device to a different fabric, you need to create a new pairing code in the app, to which the device is already connected. In general, the option to set the connected device in pairing mode is done in the device settings. A new QR-Code or 11 digits code can be generated there. How to generate a new Code in the SMART+ app can be found in the FAQs of the SMART+ app.  The new generated QR-Code or 11 digits code can now be entered in the Amazon Alexa app in the normal pairing process, which you can find in a).
In the Amazon Alexa environment, the SMART+ Matter products can be controlled by app, routines or voice commands. Compared to the SMART+ app, Amazon Alexa supports just the features, which are covered by the Matter standard. For advanced features, you can use the Multi Admin feature and add the product to both fabrics in parallel. More information on how to add your Smart+ Matter product additional to SMART+ app can be found in section 2.1.2 HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE SMART+ APP?

4. APPLE HOME

4.1.1  WHAT ARE THE REQUIREMENTS TO GET STARTED WITH THE APPLE HOME APP?
The requirements to add SMART+ Matter over WiFi devices in the Apple Home app is that your iphone or iPad needs to have at least iOS 16.1 version. Additional you need to have a suitable hub like the Apple HomePod Mini with the latest software version connected in the Apple Home app. More information about the requirements and the adding process can be found in the Apple support webpage.

4.1.2  HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE APPLE HOME APP?

The adding process for Matter products is standardized. Since Matter products support the Multi Admin feature there are slight differences in the pairing process, if the Matter device is in pairing mode or already paired to different system. The Multi Admin feature allows the device to be added and controlled to several Matter systems, so called fabrics, at the same time. The maximum number of fabrics of the SMART+ Matter products is 5.
 
a) Product is not paired to any Matter fabric:
Make sure that the device is in pairing mode. When powering a SMART+ Matter lamp it will flash initially for 6 seconds and plugs will flash for 15 minutes. To start the pairing process for Matter devices, open the Apple Home app and click on “Add Accessory” in the “Home” overview page. Then you can scan the QR-Code of the product with camera or enter the 11 digits Matter code manually.
 
b) Product is already paired to a Matter fabric:
If the product is already paired to a Matter fabric, the QR-Code and 11 digits code of the product is not valid anymore. To add the Matter device to a different fabric, you need to create a new pairing code in the app, to which the device is already connected. In general, the option to set the connected device in pairing mode is done in the device settings.  A new QR-Code or 11 digits code can be generated there. To generate a new Code in the SMART+ app, you can follow the steps in the FAQs of the SMART+ app.  The new generated QR-Code or 11 digits code can now be entered in the Apple Home app in the normal pairing process, which you can find in a).
In the Apple Home environment, the SMART+ Matter products can be controlled by app, routines or voice commands. Compared to the SMART+ app, Apple Home supports just the features, which are covered by the Matter standard. For advanced features you can use the Multi Admin feature and add the product to both fabrics in parallel. More information on how to add your Smart+ Matter product additional to SMART+ app can be found in section 2.1.2 HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE SMART+ APP?

5. GOOGLE HOME

5.1.1 WHAT ARE THE REQUIREMENTS TO GET STARTED WITH THE GOOGLE HOME APP?

The requirements to add SMART+ Matter over WiFi devices in the Google Home app you require smart speaker, which is suitable for Matter over WiFi products. More details about requirements and about adding Matter devices to Google Home you can find at Google help webpage.

5.1.2  HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE GOOGLE HOME APP?

The adding process for Matter products is standardized. Since Matter products support the Multi Admin feature there are slight differences in the pairing process, if the Matter device is in pairing mode or already paired to different system. The Multi Admin feature allows the device to be added and controlled to several Matter systems, so called fabrics, at the same time. The maximum number of fabrics of the SMART+ Matter products is 5.
 
a) Product is not paired to any Matter fabric:
Make sure that the device is in pairing mode. When powering a SMART+ Matter lamp it will flash for 6 seconds and plugs will flash for 15 minutes. To start the pairing process for Matter devices, open the Google Home app and start the setting up process of “New device” in the “Devices menu”. Follow the steps and it is also possible that the SMART+ Matter product might be discovered directly during scanning if its nearby. If device was not yet discovered, you can select the “Matter-enabled device” option. For both options on the next screen, you can scan the QR-Code of the product or enter the 11 digits Matter code manually.
 
b) Product is already paired to a Matter fabric:
If the product is already paired to a Matter fabric the QR-Code and 11 digits code of the product is not valid anymore. To add the Matter device to a different fabric you need to create a new pairing code in the app, to which the device is already connected. In general, the option to set the connected device in pairing mode is done in the device settings. A new QR-Code or 11 digits code can be generated there. How to generate a new Code in the SMART+ app can be found in the FAQs of the SMART+ app.  The new generated QR-Code or 11 digits code can now be entered in the Google Home app in the normal pairing process, which you can find in a).
In the Google Home environment, the SMART+ Matter products can be controlled by Google Home app, routines or voice commands. Compared to the SMART+ app Google Home supports just the features, which are covered by the Matter standard. For advanced features you can use the Multi Admin feature and add the product to SMART+ App in parallel. More information on how to add your Smart+ Matter products to SMART+ app can be found in section 2.1.2 HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE SMART+ APP?

6. SAMSUNG SMARTTHINGS

6.1.1 WHAT ARE THE REQUIREMENTS TO GET STARTED WITH THE SAMSUNG SMARTTHINGS APP?

The requirements to add SMART+ Matter over WiFi devices in the SmartThings app you require SmartThings hub, which is suitable for Matter over WiFi products. More details about requirements and about adding Matter devices to Samsung SmartThings you can find in the Samsung SmartThings support webpage.

6.1.2  HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE SAMSUNG SMARTTHINGS APP?

The adding process for Matter products is standardized. Since Matter products support the Multi Admin feature there are slight differences in the pairing process, if the Matter device is in pairing mode or already paired to different system. The Multi Admin feature allows the device to be added and controlled to several Matter systems, so called fabrics, at the same time. The maximum number of fabrics of the SMART+ Matter products is 5.
 
a) Product is not paired to any Matter fabric:
Make sure that the device is in pairing mode. When powering a SMART+ Matter lamp it will flash for 6 seconds and plugs will flash for 15 minutes. To start the pairing process for Matter devices, open the SmartThings app and start the setting up process by pressing on the “+” and “Add device”. In the “Partner devices” you can find the Matter option to scan the QR-Code of the product or enter the 11 digits Matter code. Follow the steps in the app to add the device.
 
b) Product is already paired to a Matter fabric:
If the product is already paired to a Matter fabric the QR-Code and 11 digits code of the product is not valid anymore. To add the Matter device to a different fabric you need to create a new pairing code in the app, to which the device is already connected. In general, the option to set the connected device in pairing mode is done in the device settings. A new QR-Code or 11 digits code can be generated there. How to generate a new Code in the SMART+ app can be found in the FAQs of the SMART+ app.  The new generated QR-Code or 11 digits code can now be entered in the Google Home app in the normal pairing process, which you can find in a).
In the SmartThings environment, the SMART+ Matter products can be controlled by SmartThings app or routines. Compared to the SMART+ app, SmartThings supports just the features, which are covered by the Matter standard. For advanced features you can use the Multi Admin feature and add the product to SMART+ App in parallel. More information on how to add your Smart+ Matter product additional to SMART+ app can be found in section 2.1.2 HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE SMART+ APP?

7. HOME ASSISTANT

7.1.1 WHAT ARE THE REQUIREMENTS TO GET STARTED WITH THE HOME ASSISTANT?

The requirements to add SMART+ Matter over WiFi devices in the Home Assistant app you require Home Assistant system, which is suitable for Matter over WiFi products. More details about requirements and about adding Matter devices to Home Assistant you can find in Home Assistant documentation webpage.
 
Please note that setting up a Home Assistant system requires a higher skill level and more time than the other systems which are mentioned in this section.

7.1.2  HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE HOME ASSSISTANT?

The adding process for Matter products is standardized. Since Matter products support the Multi Admin feature there are slight differences in the pairing process, if the Matter device is in pairing mode or already paired to different system. The Multi Admin feature allows the device to be added and controlled to several Matter systems, so called fabrics, at the same time. The maximum number of fabrics of the SMART+ Matter products is 5.
 
a) Product is not paired to any Matter fabric:
Make sure that the device is in pairing mode. When powering a SMART+ Matter lamp it will flash for 6 seconds and plugs will flash for 15 minutes. To start the pairing process for Matter devices, open the Home Assistant app and start the setting up process in the “Settings”. Click on “Devices & Services”, “+ Add integration”, “Add Matter device” and “No. It’s new.” Now you can scan the QR-Code of the product or enter the 11 digits Matter code. Follow the steps in the app to finish the pairing.
 
b) Product is already paired to a Matter fabric:
If the product is already paired to a Matter fabric the QR-Code and 11 digits code of the product is not valid anymore. To add the Matter device to a different fabric you need to create a new pairing code in the app, to which the device is already connected. In general, the option to set the connected device in pairing mode is done in the device settings. A new QR-Code or 11 digits code can be generated there. How to generate a new Code in the SMART+ app can be found in the FAQs of the SMART+ App FAQs. The new generated QR-Code or 11 digits code can now be entered in the Home Assistant app in the normal pairing process, which you can find in a). But instead of “No. It’s new” select at Add Matter device screen “Yes. It’s already in use. And follow the next steps.


 
In the Home Assistant environment, the SMART+ Matter products can be controlled by Home Assistant app, web interface or routines. Compared to the SMART+ app Home Assistant supports just the features, which are covered by the Matter standard. For advanced features you can use the Multi Admin feature and add the product to SMART+ App in parallel. More information on how to add your Smart+ Matter product additional to SMART+ app can be found in section 2.1.2 HOW CAN SMART+ MATTER PRODUCTS BE ADDED TO THE SMART+ APP?

SMART+ SUPPORT

Do you have problems with one of our SMART+ products? We are happy to help you.

Support SMART+